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Order Management Specialist / TL / Troy, MI
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Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Position
Part-time (20 hrs/week), progressing to full-time (40 hrs/week) as workload increases.
Responsibilities
- Order Management:
Receive, review, and process customer orders accurately and efficiently, ensuring compliance with company specifications and requirements.
Verify order details, including product specifications, quantities, and delivery dates.
- Coordination and Communication:
Liaise with necessary teams (e.g., sales, production, logistics) to ensure orders are accurately submitted and fulfilled on time.
Detect, address, and resolve any order-related issues or discrepancies promptly.
Provide regular updates to customers and internal stakeholders on order status and potential delays.
- S&OP Support:
Assist in the preparation and execution of the S&OP process, including data collection and analysis.
Collaborate with the S&OP team to align supply and demand forecasts with actual orders.
Participate in S&OP meetings and contribute to discussions on inventory management, production planning, and demand forecasting.
- Data Management:
Maintain accurate and up-to-date records of customer orders, inventory levels, and delivery schedules.
Generate and analyze reports to monitor order trends, identify potential issues, and support decision-making.
Perform other duties as assigned.
Qualifications (Required)
Associate’s Degree or equivalent work experience.
1+ years of experience in automotive industry, order management, or customer service.
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and experienced with ERP systems or other logistics/inventory management systems.
Firm understanding of S&OP processes and principles.
Excellent written and verbal communication skills and strong interpersonal abilities.
Strong organization and problem-solving skills with attention to detail.
Ability to work independently and as part of a team in a fast-paced environment, supporting after-hours requests from stakeholders across different time zones.
Qualifications (Preferred)
Experience in a manufacturing environment and OEM supply chain roles (S&OP, Demand Planning, Supply Planning).
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