Order Taker (Luxury Hospitality)

We are currently seeking a professional and detail-oriented Order Taker – In-Villa Dining to join a luxury 5-star hotel property. This role is responsible for managing guest orders efficiently while ensuring seamless coordination between guests, kitchen, and service teams, delivering personalized and prompt in-villa dining experiences aligned with world-class hospitality standards.

Key Responsibilities

• Receive and accurately record in-villa dining orders via telephone and other approved communication channels
• Clearly communicate guest preferences, dietary restrictions, and special requests to kitchen and service teams
• Confirm order details with guests to ensure complete accuracy and satisfaction
• Coordinate closely with the in-villa dining team to ensure timely preparation and delivery
• Maintain precise order documentation and assist with billing and posting procedures
• Address guest inquiries or concerns professionally and in a timely manner
• Uphold strict confidentiality while maintaining luxury service standards at all times
• Collaborate with other Food & Beverage departments to ensure a seamless and elevated guest experience

Qualifications, Experience & Skills

• 2–3 years of experience as an Order Taker or in a similar role within a luxury 5-star hotel or resort in the GCC region (mandatory)
• Excellent verbal communication and active listening skills
• Strong attention to detail and accuracy
• Ability to work efficiently in a fast-paced hospitality environment
• Professional telephone etiquette with a guest-centric approach
• Familiarity with hotel POS and ordering systems is an added advantage

Benefits

• Competitive salary with additional allowances
• Company-provided accommodation, meals, and transportation

Job Types: Full-time, Permanent

Experience:

• Order Taker in Luxury Hotels in GCC: 2 years (Required)

Language:

• English (Required)

Location:

• Doha (Preferred)