Order to cash Specialist (OTC)

Order to cash Specialist (OTC)

Job Description – Order to cash Specialist (OTC)
Join Hilton’s Center of Excellence in Turkey

At Hilton, we are building the finance team of the future. Our Center of Excellence (CoE) in Turkey supports a growing portfolio of 19 hotels across 9 cities – and expanding. This is a role above property level, providing exposure to multiple brands and markets while shaping best-in-class processes. From driving performance to leading digital transformation projects, the CoE is at the forefront of innovation in hospitality finance.

Joining our team means being part of a global network, contributing to scalable impact, and unlocking a unique career path beyond the traditional property structure.

About the Role

As a Specialist within Hilton’s Center of Excellence, you will provide end-to-end support across the OTC (Order to Cash) tower. This position offers broad exposure to people and process management within our above-property model, supporting a growing portfolio of hotels.

Key responsibilities include:

• Ensure all debtors are billed accurately and in a timely manner, in line with contract specifications and local legislation, with all required supporting documentation attached to facilitate prompt collection.
• Ensure all invoices are issued and dispatched within 7 days in accordance with local legal requirements, and respond promptly to all client inquiries related to direct bill invoices.
• Post, allocate, and reconcile all payments received accurately and on a timely basis, including regular reconciliation of client accounts.
• Perform daily credit card reconciliations for all card types, follow up with banks on outstanding reimbursements, and process credit card refunds/rebates with complete supporting documentation and required approvals.
• Handle commission invoices and ensure accurate processing and reconciliation.
• Actively follow up with clients on outstanding balances on a daily basis and escalate any major issues or risks to the Finance Manager in a timely manner.
• Monitor and control deposit balances on a weekly basis to ensure accuracy and compliance.
• Complete all month-end closing activities, including ageing reviews, ensuring all reports reconcile with the General Ledger and that the month-end checklist is fully completed.
• Prepare, maintain, and provide all necessary documentation to meet internal and external audit requirements, including monthly internal control and SOX compliance activities, ensuring proper documentation, submission, and approval.
• Undertake additional duties as reasonably assigned by management, with the understanding that responsibilities may be amended or extended as required during the period of appointment.
• This role provides a platform beyond property-level finance, giving you the opportunity to contribute to Hilton’s growth while developing your career in a dynamic, global environment.

What We Are Looking For

We are looking for a motivated professional with a strong attention to detail and a willingness to learn and grow. The ideal candidate brings a collaborative mindset, adapts well to change, and is eager to contribute to Hilton’s above-property finance platform.

Key attributes include:

• Openness to learn and develop in a dynamic, fast-paced environment.
• Strong teamwork and communication skills, with a customer-focused approach.
• Analytical thinking and attention to detail.
• Previous hotel or Hilton experience is always welcome.

At Hilton, potential matters as much as experience. If you are ready to take your career above property and grow with us, we encourage you to apply.
Job Type: Corporate