OTC (Order to Cash) Specialist Africa & Middle East Region

Job Listing Detail

Title: OTC (Order to Cash) Specialist Africa & Middle East Region

Location: Ataşehir

Working type: Hybrid

ABOUT US

At BASF, you not only have the opportunity to achieve your career goals but also to actively contribute to the development of smart solutions for a sustainable future.

Our Pharma Solutions business unit is dedicated to delivering high-quality excipients and functional ingredients to the pharmaceutical and nutraceutical industries. With a strong global presence and a commitment to innovation, we support our customers in developing effective, safe, and sustainable health solutions.

Join a team that unites innovation and progress – for a world where we accomplish great things together.

WHAT YOU BRING

• Bachelor’s degree in a relevant field.
• Minimum 1–2 years of experience in Customer Service; Supply Chain experience is a plus.
• Proficiency in SAP and MS Office applications.
• Fluent in English; additional languages are an asset.
• Strong organizational and communication skills.
• Customer-oriented mindset with attention to detail.
• Ability to work independently and collaboratively in a multicultural environment

WHAT TO EXPECT

• Full ownership of the end-to-end Order to Cash process, from customer order receipt to payment.
• Act as the main contact person for customers.
• Process all types of customer orders and send order confirmations.
• Manage order backlog and proactively monitor order status.
• Keep customers regularly informed about order and shipment updates.
• Prepare and organize necessary licenses and registration documents for order release.
• Track transport phases via system and local carrier agencies; update customers accordingly.
• Follow up on documentation and manage corrections if needed.
• Post documents to customers or banks according to payment terms.
• Handle Non-Conformance Management (NCM) in coordination with Sales Departments.
• Maintain regular communication with Sales Departments.
• File all relevant documentation properly.
• Ensure compliance with BASF guidelines and procedures.
• Maintain a customer-focused business environment while protecting BASF’s interests.
• Safeguard confidential information from unauthorized access.
• Actively represent BASF’s strategic and operational interests.
• Promote BASF’s corporate values and principles.
• Contribute to the long-term competitiveness of BASF.
• Participate actively in Monthly Sales Management Meetings.

WHAT WE OFFER

• Responsibility from day one in a dynamic and collaborative work environment.
• A competitive compensation package including salary and bonus.
• Autonomy and support to thrive in a global organization.
• A diverse and inclusive culture that values different perspectives.
• Opportunities for personal and professional development.