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Out of Hours Consultant

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Job Title: OOH Consultant
Location: Gurugram, Haryana

Job Summary:

We are currently seeking a talented and dedicated individual to join our team as an OOH Consultant. As a Healthcare Recruiter, you will play a crucial role in our mission to source nurses across various specialties, midwives, and home care/healthcare workers. If you have a passion for delivering exceptional customer service, working in a fast-paced environment, and making a positive impact in the healthcare industry, this role is perfect for you. Join us in our Gurugram office and be a part of our globally renowned team.

Responsibilities:

  • Handling inbound/outbound calls: Receiving calls from clients and candidates and assisting with their queries and attending to their needs.
  • Interact with customers/clients through phone or e-mail and managing all queries, requests and complaints: Responding timeously to clients and candidates and ensuring no clients/candidates is left without a response.
  • Booking nurses/healthcare professionals in to shifts: Reaching out to candidates to find out their availability and booking them into shifts accordingly. These bookings are across all departments (Nursing Homes, Acute and Complex Care)
  • Handling cancellations from clients and candidates and following the processes set to replace: Ensuring client is kept informed on the replacement and or the candidate is kept informed regarding the shift cancellation and all is documented on the system.
  • Sourcing of new clients/business: Using necessary networks and platform to acquire new business.
  • To assist and provide the highest standard of customer care: Keeping clients and candidates informed and creating a seamless transaction and experience.
  • Achieving daily/ weekly and monthly KPI’s and hours target.

Qualifications:

  • Recruitment experience within any industry is a must
  • Out of hours experience is incredibly beneficial, but not required
  • Excellent verbal and written communications skills.
  • Committed to a high level of service delivery for clients and candidates.
  • Working under pressure.
  • Good knowledge of MS excel.
  • Dedicated and reliable with strong attention to detail.
  • Customer service driven.
  • Applicants with a strong desire to work in a fast paced, high energy and vibrant environment.
  • Ambitious, financially driven and talented communicators who can deliver excellent customer service in a target driven role.

At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.

Job Types: Full-time, Fresher

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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