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Outage Management System (OMS) / FieldSyte / Interactive Voice Response (IVR) Trainer
OMS / FIELDSYTE / IVR TRAINER
Department : Training
Reports to : Training Team Lead/VP of Customer Service and Support
Location : Remote/In office
Classification : Salary/Exempt/Full-time
JOB SUMMARY
The Product Trainer is responsible for all onsite and/or virtual training associated with Milsoft’s product lines. Knowledge of and the ability to train on other Milsoft applications are also required. This position will require extensive travel.
ESSENTIAL FUNCTIONS
- Plans and delivers training courses on-site, regionally, and via webinar as necessary and at the direction of the Training Team Lead
- Assesses relevant training needs for customers, in consultation with the Training Team Lead and other departmental heads, including necessary assessment methods and measurement systems
- In conjunction with the Training Team Lead, the Product Trainer will create a functional curriculum and will schedule trainings
- Assists appropriate company staff with the organization and scheduling of training venues, logistics, transportation, and accommodations in order to achieve efficient training attendance and delivery, including equipment and materials
- Ensures that all training activities and materials are relevant and current
- Develops and maintains self-knowledge in the relevant field at all times
- MUST be available to travel extensively
- Maintains regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
- Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility
- Any other duties that may be necessary or assigned from time to time; such duties do not normally change the level of the job
QUALIFICATIONS
- Excellent presentation, interpersonal, team, and communication skills are vital
- Must be proficient in understanding Milsoft’s software applications and deployment requirements, and must demonstrate a high capability to communicate that knowledge to others
- Proficient in Google Suite and MS Office products
- Bachelor’s degree preferred with a minimum of three years in roles associated with training, curriculum development, product deployment, and/or relating to the technical field(s)
- Exceptional dedication to detail with high emphasis on goal achievement
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