Outbound Call Center Supervisor

Omni Tax Help is seeking a high-energy, results-driven Outbound Call Center Supervisor to lead our frontline team of cold call openers. If you thrive in a high-volume environment and know how to optimize a dialer for maximum efficiency, we want to talk to you.

As our Supervisor, you aren’t just sitting in an office; you are on the floor, motivating your team, tweaking scripts, and ensuring our automated dialer systems are humming at peak performance.

Key Responsibilities

• Daily Team Management: Oversee a dedicated team of cold call openers, ensuring high energy levels and consistent productivity from clock-in to clock-out.
• Performance Coaching: Conduct real-time side-by-sides and "whisper" coaching to improve conversion rates and lead quality.
• Dialer Administration: Manage campaigns, lead lists, and dispositions within an automated dialer system (e.g., Ytel, Five9, VICIdial, etc.) to maximize talk time and minimize idle periods.
• KPI Tracking: Monitor daily metrics (dials, connect rates, transfers, and lead quality) and provide reports to senior management.
• Compliance: Ensure all outbound activity aligns with TCPA regulations and company standards.
• Culture Building: Foster a competitive yet supportive "sales floor" atmosphere where hitting targets is celebrated.

What You Bring to the Table

• Dialer Expertise: Prior experience managing automated dialers. You understand pacing ratios, lead recycling, and how to troubleshoot basic connectivity issues.
• Leadership Experience: At least 2 years in a supervisory role within an outbound, high-volume cold calling environment (Tax Debt or Financial Services experience is a major plus).
• The "Opener" Mindset: You know what it takes to break the ice on a cold call and can teach others how to handle rejection with persistence and professionalism.
• Analytical Skills: You can read dialer reports to identify when a lead list is cooling off and pivot strategy accordingly to maintain high transfer volume.

Why Omni Tax Help?

• Competitive salary plus performance-based bonuses.
• A fast-moving work environment where your impact is felt immediately.
• Opportunity to grow within a leading firm in the tax relief industry.

How to Apply

If you are a dialer pro who knows how to lead a room, click Apply Now and attach your resume. Please include a brief note highlighting which automated dialer systems you have managed in the past.

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Outbound calling: 2 years (Required)

Work Location: In person