Outbound Customer Service & Sales Representative

The Company:

Expotrade is a global conference and event organiser with its head office based in Melbourne, Australia and a regional office in Dubai. Expotrade has delivered some of the largest, most successful B2B industry conferences and events for over 20 years. Today, our events enjoy such a distinctive edge, they are amongst the best.

About the Role:

We’re looking for a results-driven Outbound Customer Service & Sales Representative to join our sales and support team. In this role, you'll be responsible for making outbound calls to engage potential and existing customers, promote our Australia Conference and close sales. This is a full-time position requiring you to work Monday to Friday (6:00am to 3:00pm).

This is a great opportunity for someone with a passion for communication, persuasion, and performance-based success.

Key Responsibilities:

• Conduct outbound calls to prospective and existing clients.
• Promote and sell conference delegate tickets over the phone
• Understand customer needs and tailor recommendations
• Meet or exceed individual daily, weekly, and monthly sales targets.
• Accurately log all call and sales activity into the CRM system.
• Follow up with leads and maintain customer engagement to drive conversions.
• Handle objections and provide solutions to clients
• Collaborate with team members to improve outreach strategies and meet team goals.

Required Skills & Qualifications:

• Proven experience in outbound calling, telemarketing, or inside sales.
• Excellent English speaking and business writing skills
• Strong verbal communication and persuasive selling skills.
• Goal-oriented mindset with a drive to exceed performance targets.
• Confident, resilient, and motivated by achieving KPIs and sales targets.
• Basic proficiency in computers and CRM platforms.
• Excellent time management and organizational abilities.
• Bachelor's Degree (Preferred)

What We Offer:

• Competitive base salary of AED 3,500 – 4,000 + commission and performance bonuses.
• Gratuity
• Medical Insurance
• Company residence visa
• 4 weeks paid annual leave
• Saturday and Sunday off
• Annual return ticket to home country
• Closed over Christmas & New Year
• Full training and ongoing support.
• Opportunities for career growth and advancement.
• Friendly, fast-paced, and supportive team environment.

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Call Centre: 2 years (Preferred)
• customer service: 2 years (Preferred)
• Telesales: 1 year (Preferred)