Outbound Operations Specialist

Key Responsibilities

1. Order Processing & Fulfillment

• Review, validate, and process customer orders through ERP/WMS systems.
• Ensure accurate picking, packing, and dispatching of pharmaceutical products.
• Prioritize orders based on urgency, delivery schedules, and product requirements.

2. NUPCO Portal Coordination

• Manage shipments through the NUPCO portal.
• Create and update ASN (Advance Shipment Notice) bookings in line with delivery schedules.
• Ensure accuracy of shipment data (quantities, batch numbers, expiry dates) in ASN submissions.
• Coordinate appointment scheduling and delivery confirmations via the portal.
• Resolve portal-related discrepancies, rejections, or delays in ASN approvals.

3. Warehouse Coordination

• Coordinate with warehouse teams to ensure efficient picking, packing, and staging.
• Verify batch numbers, expiry dates, and quantities before dispatch.
• Ensure proper handling of temperature-sensitive and controlled pharmaceuticals.

4. Compliance & Quality Assurance

• Ensure compliance with SFDA (Saudi Food and Drug Authority) regulations and GDP (Good Distribution Practice).
• Maintain full traceability of products through proper documentation.
• Support internal and external audits, including regulatory inspections.

5. Transportation & Distribution

• Coordinate with logistics providers for timely and secure deliveries.
• Track shipments and proactively resolve delivery issues.
• Ensure adherence to cold chain requirements where applicable.

6. Documentation & Reporting

• Prepare delivery notes, invoices, and shipping documentation.
• Maintain accurate outbound records, including ASN and delivery confirmations.
• Generate reports on fulfillment performance, delays, and discrepancies.

7. Inventory Accuracy

• Support stock reconciliation and cycle counts.
• Report discrepancies, damages, or expired products.

8. Customer & Stakeholder Coordination

• Liaise with customer service, sales, and key accounts regarding order status.
• Address issues related to delivery shortages, delays, or rejections.

Qualifications & Requirements

Education

• Bachelor’s degree in Supply Chain, Logistics, Pharmacy, or a related field

Experience

• 2–5 years in pharmaceutical logistics or warehouse operations
• Hands-on experience with NUPCO portal and ASN booking is highly preferred

Skills

• Familiarity with ERP/WMS systems (e.g., SAP)
• Strong attention to detail, especially in batch and expiry tracking
• Good communication and coordination skills
• Ability to manage deadlines and regulatory requirements