Outlet Manager (Five-Star Hotel Restaurant Bar)

The successful candidate will oversee the overall operations of our restaurant bar located within a 5-star hotel. Their role includes strategic leadership, financial management, guest satisfaction, and team development. We are seeking a visionary leader with a proven track record in hospitality management, a passion for delivering exceptional service, and a dedication to driving profitability and growth.

Key Responsibilities:

· Provide strategic direction and leadership to achieve business objectives, including revenue targets, guest satisfaction, and operational excellence.

· Manage finances through budgeting, forecasting, cost control, revenue optimization, and analyzing financial reports and key performance indicators to identify areas for improvement.

· Develop and implement operational policies, procedures, and standards to ensure consistency and quality across all business areas.

· Oversee customer service operations, ensuring exceptional guest experiences through staff training, feedback mechanisms, service standards, and prompt handling of complaints to foster high satisfaction levels.

· Identify opportunities for business growth and expansion, such as exploring new markets, launching franchise opportunities, opening additional locations, or diversifying services/products offered to reach a broader customer base.

· Stay updated on industry trends, market developments, and competitor activities, and make strategic recommendations accordingly.

· Develop and implement marketing initiatives and special events to attract new customers, enhance brand visibility, and drive revenue growth.

· Foster collaboration across different brands within the F&B division to leverage collective strengths and resources.

· Collaborate with the HR department to ensure proper staffing levels, performance evaluations, and adherence to company policies.

· Ensure compliance with all relevant laws, regulations, and industry standards, including food safety, alcohol service, health, safety, and sanitation.

· Collaborate with lessors’ management to maximize synergy and efficiency.

· Develop and maintain positive relationships with guests, suppliers, vendors, and other stakeholders, ensuring high satisfaction and loyalty.

Skills and Qualifications:

· Proven experience in hospitality management, preferably in a luxury hotel or upscale restaurant bar environment.

· Culinary, hospitality, or business management degree or equivalent certification

· Strong leadership and management skills, with the ability to inspire, motivate, and develop a high-performing team.

· Excellent communication, interpersonal, and negotiation abilities, with a customer-centric approach to service delivery

· Financial acumen, including budgeting, forecasting, financial analysis, and cost control.

· Knowledge of food and beverage operations, including menu development, culinary trends, and mixology.

· Attention to detail and a passion for delivering exceptional guest experiences.

· Ability to thrive in a fast-paced, dynamic work environment, with a flexible and adaptable mindset.

· Strong problem-solving skills and the ability to make sound decisions under pressure.

· Commitment to upholding the highest standards of professionalism, integrity, and ethics.

· Flexibility to work evenings, weekends, and holidays as needed.

Job Type: Full-time