Outlets Manager| Waldorf Astoria Dubai Palm Jumeirah

Outlets Manager| Waldorf Astoria Dubai Palm Jumeirah

An Outlets Manager with Waldorf Astoria Hotels and Resorts is responsible for is responsible for managing management over 4 restaurant operations, beach, beach club, poolside restaurant and signature dinning. An Outlets Manager will be responsible for revenue management, P&L, guest satisfaction and employee satisfaction across all 4 operations.

What will I be doing?

As an Outlets Manager, you are responsible for managing 4 restaurant operations to deliver an excellent Guest and Member experience. A Outlets Manager would also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee the day-to-day restaurant operations, ensuring efficiency, consistency, and adherence to high-quality standards.
• Manage food cost controls to contribute to Food and Beverage revenue.
• Ensure compliance with all health, safety, and hygiene regulations.
• Lead, train, and inspire a multicultural kitchen brigade, fostering a culture of excellence, teamwork, and innovation.
• Conduct regular performance reviews and support team members' growth and development.
• Ensure the highest level of guest satisfaction through exceptional service.
• Collaborate with the Culinary team to tailor experiences for special events and themed dining.
• Recruit, manage, train and develop the Restaurant team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food and Payroll
• Drive sales to maximize budgeted revenue
• Develop menus with other members of F&B team
• Accountable for monthly stock takes
• Incentivize team members to maximize sales and revenue
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

An Outlets Manager serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 3-5 years of experience in a high-end or luxury hotel, fine dining restaurant, or an equivalent setting.
• Proven track record of managing a food & beverage service team in a fast-paced environment.
• In-depth knowledge of food & beverage operations, including menu planning, inventory control, cost management, and beverage section with a focus on Asian cuisine and beverages.
• Strong understanding of food and beverage trends, guest preferences, and cultural sensitivity in culinary practices.
• Formal food & beverage training or equivalent certifications.
• Exceptional leadership and organizational skills.
• Strong creativity and passion for service innovation.
• Ability to manage stress in a high-pressure environment.
• Excellent communication and interpersonal skills.
• Keen eye for detail and commitment to quality.
• Ability to work a variety of shifts including weekends, days, afternoons and evenings

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.