Outpatient Reception Supervisor

Purpose and Scope of the Job

Outpatient Supervisor will Supervises in checking the outpatient unit assignments. Maintain efficient and effective outpatient unit operations to ensure delight customer service to patients. Responsible for the oversight of reception services and the supervision and training of reception staff.

Main Duties and Responsibilities/Performance Standards

1 Ensure customer delight to patients and the day-to-day supervision of the reception staff. Responsible for scheduling staff and shift coverage to ensure reception and administrative duties are accomplished. Provide reception coverage when needed including when there are staff shortages, train and evaluate job performance of the outpatient team.

2 Provide training and otherwise assure that outpatient staff members are properly trained in their duties including but not limited to maintaining current registration process and billing practices

3 Familiarized with the billing and explain the financial liabilities to the patients.

4 Deals with customer and patient's concerns and complaints in a quick and efficient manner

5 Supervises the provision of accurate information to patients on such matters as the scope of the health care treatment services provided by the hospital

6 Ensures that outpatient unit complies with customer service policies.

7 Ensure reception staff members consistently implement workflows

8 Observe hospital services and opt immediate solutions to avoid patient dissatisfaction.

9 Assist in the completion of mandatory reports at the direction of outpatient head of unit

10 Program staff meetings and training periodically

11 Oversee outpatient unit functions when outpatient head of unit is off site.

12 Meet the needs of customer expectation by providing high level quality service which helps in attracting new, potential and permanent customers.

13 Maintain strong and attractive personality with technical skills to communicate effectively with customers and solve their problems.

14 Have good degree of tact in dealing with people.

15 Maintain a positive approach in dealing with customers and showing a great deal of professionalism in dealing with their problems.

16 Receiving customer calls and request of cancelling services.

Qualifications, Competences and Skills

Education

A Bachelor degree in any discipline.

Experience

Minimum 5 years’ experience directly related to the duties and responsibilities specified.

Licensure

Not Applicable

Language

Operational in Arabic and English Languages.

Computer Proficiency

Very good in Excel, Word, PowerPoint and outlook

Performance Competencies

1 Professional integrity

2 Operational business excellence

3 Professional customer focuses

4 Operational communication skills

5 Professional ownership

6 Professional safety and Quality

7 Operational personal qualities

8 Operational interpersonal skills

9 Operational results orientations

10 Basic leading change

Principle Working Relationships and Remarks

1 Outpatient head of unit, customer service manager

2 Patients, Customers