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Outreach Associate
Outreach Associate
Join Our Team: Outreach Associate Openings at Delaware County District Library
Do you excel at public service and community care? The Delaware County District Library is hiring full-time (40 hours/week) and part-time (20 hours/week) Outreach Associates. In this role, you will serve as the primary connection to community members unable to visit our physical buildings, including daycares, senior facilities, local schools, and home-delivery patrons. These positions will be open until filled.
- Pay Rate: $20.17 per hour (non-exempt).
- Standard Schedule: Monday - Friday, 8:00 am - 4:30 pm (subject to change based on Library and Outreach Department needs).
Summary of Job Responsibilities: Reporting to the Outreach Manager, the Outreach Associate provides direct service as the Library’s primary contact to members of the community not able to visit a physical branch. Patrons include, but are not limited to: daycares, senior care facilities, area schools, and Homebound patrons.
Minimum Qualifications:
Minimum Qualifications:
- High School diploma or equivalency is required.
- One to two years of related experience or any equivalent combination of experience that provides the required knowledge, skills, and ability is required.
- Ability to load, unload, lift, shelve, transfer, and/or transport materials up to 125 lbs. is required.
- Ability to work days, evenings, and weekends is required. The schedule may change as the needs of the Library change.
- The ability to travel between Library locations as needed is required.
- Regular and predictable physical attendance is required.
Employment Contingencies:
- Must possess a valid State of Ohio Driver’s License and acceptable driving record, with constant maintenance of eligibility to operate motor vehicles under the acceptability stands of the vehicle liability insurance carrier of the Library.
- Must satisfactorily complete a background investigation.
Knowledge, Skills, and Abilities:
- Familiarity with a wide range of research methods and tools.
- Ability to devise and execute effective searches using the library’s catalog, subscription databases, and online resources.
- General knowledge of the Dewey Decimal Classification (DDC) system.
- General knowledge of and location of Library materials.
- Ability to address and resolve patron conflicts.
- Ability to multitask and shift priorities as required.
- Strong oral and written communication skills.
- Strong technology skills.
- Flexibility and adaptability.
- Problem-solving skills.
- Well organized with strict attention to detail.
- Ability to interpret and apply Library policy.
- Works well individually and as part of a team.
Duties and Responsibilities:
- Provides direct Outreach service to patrons and reference service, as required.
- Provides deliveries to all Library Branches and other community outreach locations.
- Performs other deliveries as assigned.
- Plans and presents programs for children, teens, and adults as assigned.
- Assists with shifting collections, weeding, and collection maintenance.
- Monitors the condition and performance of Outreach Department vehicles and reports any issues to the Outreach Manager.
- Stays up-to-date with new developments, best practices, participates in continuing education events, and attends appropriate conferences/trainings.
- Participates in the state library association and/or other professional organization as assigned.
- Attends regular staff and committee meetings as assigned.
- Supports and implements the Library’s Mission Statement, Vision Statement, Strategic Plan, and Customer Service Expectations.
- Performs other duties and tasks as assigned.
Note: The tasks listed above are illustrative, but not exhaustive, of the tasks performed by persons in this classification.
Working Conditions:
Working Conditions:
- All Library positions require some or varying levels of physical activity, including standing, walking, reaching, squatting, lifting, carrying, pushing, and grasping.
- Ability to sit/stand and use a computer for extended periods and standard office equipment daily.
- Ability to sit in, work in, and drive Library vehicles for extended periods daily.
- Work may be performed in, but not limited to, public office buildings, private businesses, outdoors, and inside homes.
- Ability to work and drive in adverse weather conditions.
- Requires driving and operating Library vehicles, including the Library Bookmobile.
- Employees should be able to lift and/or carry 30 lbs. consistently and 75 lbs. frequently.
- Employees should be able to push Library carts 25 lbs. consistently and 125 lbs. frequently.
- Requires travel between Library locations as needed.
- Requires the ability to work extended hours as needed.
- Requires occasional evening and/or weekends as needed.
- Requires periodic participation and attendance at events and trainings.
The Delaware County District Library is an equal opportunity employer. We do not discriminate against any applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex (gender, pregnancy, sexual orientation, and gender identity), marital status, age, genetic testing, armed service or veteran status, disabled veteran status, physical disability, or mental disability.
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