Outreach Resource Navigator

Outreach Resource Navigator

Outreach Resource Navigator will work individually and as a team to provide resource links to community residents who have been directly impacted by violence. The Outreach Resource Navigator’s mission will be to encourage communication, understanding and help foster a stronger healthier neighborhood. The Outreach Resource Navigator reports to the Outreach Resource Navigator Supervisor.

Essential Functions:
Primary Responsibilities

• Identifies individuals in program area who have been impacted by violence or are at the highest risk for involvement in violence, from spending time in the community.
• Establishes contact with vulnerable individuals and developing relationships, imparting messages rejecting unhealthy behavior, and working to change behaviors by recruiting,

selecting, training, and supporting.

• Establishes a caseload of participants who agree to be part of the program (typically 5 to 7) within the first 6 months of work.
• For each participant, conduct an assessment and work with case management team in developing a strategic life plan for reducing the participant’s risk and shifting their behavior.
• Meets with participants several times a week, including at critical times of need, developing a relationship, and working to change behaviors through specific messaging designed to address issues faced by the participant.
• Assists participants with barrier removal – such as education, employment, criminal justice, mental health, substance use, trauma, reentry, and related life skills – through the utilization of existing internal and external partnerships.
• Formulates and regularly updates (daily, weekly, and quarterly) a plan of action that identifies a strategy for gathering information and assessing its accuracy and use.
• Attends weekly staff meetings and regular supervisor reviews.
• Ensures continuous monitoring and improvement of the quality of community outreach, engagement, and interventions.
• Participates in meetings and other internal processes.
• Reports to Program Director on the performance outcomes.
• Ensures consistent quality, customer service and professionalism.
• Commitment to continuous learning, and willing to share and cascade this learning to the team.
• Maintains credibility and access to the highest risk without undue confusion as to job role.

Data Entry

• Maintains appropriate and specific program data records to document services provided to program participants in the Birdseye Case Management System.
• Update and manage program data in the Birdseye Case Management System.
• Track all program participants for one year, including individual case notes, employment retention and other data as deemed required by program administrators.

Administrative

• Perform basic keyboarding functions.
• Facilitates intake of new program participants with the programs case management and social worker team
• Works in a professional manner under sometimes extremely stressful situations
• Pay close attention to detail and recordkeeping to maintain accurate records.
• Commitment to following approved standards, guidelines, policies, and procedures.
• Interacts in a professional manner with many personalities and attitudes and with people from many diverse backgrounds.
• Respects and protects rights and confidentiality without regard to personal beliefs and judgments.
• Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training

• The Outreach Navigator must be willing to work as a team to meet LCF's Workforce Development mission, objectives, and yearly goals.

• A commitment to honesty and integrity in performing all duties is required.
• Proactive approach to all aspects of the job, taking responsibility for the continuous improvement and development of a first-class community centered service.
• Empathizes with clients, staff, volunteers, colleagues, and partner agencies, and a commitment to put clients first when making decisions.
• Ability to work effectively with people of diverse educational and cultural backgrounds, from justice-involved individuals to the general public.
• Attends community meetings or community events to understand community issues and build relationships with community members.
• Distributes flyers, brochures or other informational or educational documents to inform members of a specific community.
• Works calmly and efficiently in a fast-paced, stressful environment.
• Maintains calm during emergency situations.
• Accepts feedback from others