P3O Officer-Customer Experiance

Roles and Responsibilities

• Support the CX Program Manager in planning, monitoring, and controlling project portfolios.

• Prepare dashboards, KPI trackers, and performance summaries for CX initiatives.

• Maintain risk, issue, and change registers; ensure compliance with governance standards.

• Facilitate stakeholder meetings, prepare minutes, and monitor follow-ups.

• Analyze CX metrics (CSAT, NPS) and integrate insights into project reports.

• Ensure accurate and timely documentation and reporting of portfolio status.

•Provide a Centre of expertise and develop consistent standards and procedures, including templates, and guidance in tailoring across a range of programs and projects

Job Types: Full-time, Permanent

Experience:

• CX Portfolio Management: 3 years (Required)

License/Certification:

• PMP/Prince2 (Required)

Work Location: In person