Packet Fulfillment Assistant

TIME FRAME: SHORT TERM, SEASONAL POSITION

April 02 to May 05, 2026

Hiring decisions will take place throughout the first few weeks of March. Thank you for your patience during the review process.

POSITION SUMMARY: Under the direction of the Operations Assistant Director, assist the Credentials Manager in

the administration of the participant admission and credential system.

ESSENTIAL FUNCTIONS:

• Assist the Credentials Manager in the set-up and maintenance of the credentials office. Label and catalog all tickets and other passes. Coordinate with Credentials Manager lunch and meeting schedules so the office is always staffed during pre-production.
• Assist in the issuance and distribution of packets which include: personnel tickets, wheels, parking passes, shuttle passes, t-shirts, and comps/trades for fair personnel and participants.
• Follow procedures to issue through HERD database to keep meticulous records of all serial numbers.
• As requested, run and distribute pertinent HERD reports for reference during the festival to security, logistics and operations.
• Be on site on a daily basis during pre-production and the event to act as contact for personnel credential needs. Flexible schedule with ability to attend evening meetings and work extended hours when necessary to meet deadlines.
• At the end of term, inventory and pack all supplies and files, and label for appropriate storage.
• Perform all other work-related duties, as assigned.

REQUIREMENTS:

• Using the Absentee Request Form, it is the responsibility of each employee and their supervisor to accurately report their absenteeism to the HR Office.
• Maintain confidentiality regarding sensitive issues.
• Must attend and complete any required training.
• Any document, computer program, design or other intellectual property created for the Jazz Festival belongs to the Jazz Festival and must be given to the Festival through your supervisor or department head at the end of each production year, or upon request.
• Must complete all required Feedback Forms and Final reports

EDUCATION, EXPERIENCE & SKILLS REQUIRED

Working knowledge of the NOJHF or other large events with credential operations is helpful. Excellent verbal and written communication skills. Working knowledge of Word and Excel. Detail oriented, possess computer skills necessary for HERD database input. Able to set realistic goals and meet deadlines. Able to stay organized and on track in highly demanding and stressful situations.

Since 1970, the New Orleans Jazz & Heritage Festival presented by Shell has annually celebrated the unique culture and heritage of New Orleans and Louisiana, alongside unforgettable special guest performances by the musical icons of our era and performances by nationally and internationally renowned artists. Jazz Fest features one of the world’s most diverse music festival lineups with over 650 bands on fourteen stages performing virtually every style of music plus an extensive food fair, hundreds of artisans, second line parades and much more. Spread out over two long weekends in late April and early May, Jazz Fest takes place at the New Orleans Fair Grounds Race Track, located just minutes from the French Quarter.
Apply to be part of the Jazz Fest Team that annually welcomes almost 500,000 people to the Festival. Happy Jazz Fest!

Pay: $15.00 / hour

Job Type: fulltime, parttime

Education: No education required

Work location: On-site