Paralegal-Case Management Business Specialist

Agency

Dept of Insurance

Division

Industrial Commission

Job Classification Title

Paralegal I (S)

Position Number

60080696

Grade

LG03

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

Description of Work

Salary Recruitment Range: $50,419 - $50,419
Salary Grade: LG03

The posting will close at 11:59 p.m. the night before the closing date.

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Mission of the Department of Insurance:

The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect.

North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that’s not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina.

If you’re interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry, apply today!

For more information about NCDOI: http://www.ncdoi.gov/

Mission of the Industrial Commission:

The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers' Compensation Act. The Industrial Commission processes over 65,000 workers' compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases as well as administering non-contested cases. Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission. The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally, the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims, Compensation to Persons Erroneously Convicted of Felonies, and Eugenics claims. It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers, fire fighters, rescue squad workers and civil air patrol members arising under the Public Safety Employees' Death Benefits Act. Each of these adjudicatory systems requires administration of contested and uncontested claims, review of agreements, and supervision of payment of benefits.

For more information regarding the NC Industrial Commission visit: https://www.ic.nc.gov/

Primary Purpose of the Organizational Unit:

The North Carolina Industrial Commission’s Clerk’s Office ensures that all case filings are promptly placed in the appropriate Industrial Commission files and routed to the appropriate Industrial Commission staff. The Clerk’s Office also ensures that cases to be heard by the Industrial Commission are timely placed on the docket and moved through the Industrial Commission as efficiently and expeditiously as possible. The Clerk’s Office is also responsible for creating transcripts of evidence for all appeals to the Full Commission. In addition, the Clerk’s Office files and serves Full Commission decisions; administers Deputy Commissioner and other trial court calendars; and oversees recordings of hearings, hearing transcripts, the Industrial Commission attorney database, and the Industrial Commission’s stored files.

Primary Purpose of the Position:

The Paralegal – Salesforce Case Management Business Specialist plays a key role in supporting the Agency’s operations by ensuring accuracy and compliance in case records and ensuring the accurate processing of cases through the Salesforce case management system. This position combines traditional paralegal expertise with electronic case management oversight to maintain data integrity, facilitate case flow, and ensure compliance with agency procedures and statutory requirements. The ideal candidate possesses strong organizational and analytical skills, experience with Salesforce or similar systems, and the ability to collaborate across departments to improve workflows and support the agency’s functions. Responsibilities include serving as the Clerk’s Office lead subject matter expert for the agency’s Salesforce case management system and managing external user permissions, workflows, record types, and automated notifications. This position also is responsible for maintaining accuracy and consistency of case data, filings and deadlines; developing and generating reports, dashboards, and analytics to support operational and compliance needs; and developing and providing staff training, reference materials, and user support for staff. Paralegal duties include assisting with reviewing, logging, and processing case filings and correspondence; drafting procedural documents and templates in accordance with Commission rules and business practices; and maintaining compliance with the Commission’s recordkeeping, confidentiality, and public access policies.

Knowledge Skills and Abilities/Management Preferences

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Management Preferences:

• Demonstrated experience operating at a high level of efficiency in a high-volume environment.
• Demonstrated experience drafting routine legal orders with little oversight and producing a work product with correct grammar, spelling, content, and little need for revision.
• Demonstrated experience working independently utilizing exceptional organizational skills, while maintaining effective working relationships with internal and external stakeholders.
• Demonstrated high level business experience with Salesforce or a similar legal case management system.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Graduation from an appropriately accredited institution for paralegal training; or Bachelor’s degree from an appropriately accredited institution and one year of substantive paralegal experience; or High school or General Education Development (GED) diploma and five years of paralegal experience performing delegated, substantive legal work; or an equivalent combination of education and experience.

Benefits of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC?
• NC OSHR: Benefits

Supplemental and Contact Information:

For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above.

To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.

The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Carlie Perry

Recruiter Email:

CARLIE.PERRY@NCDOI.GOV