ParaTransit - Dispatcher (Go Wake)

Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.

Requirements for a Dispatcher

• Minimum of two (2) years of general work experience, including driving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving, conflict resolutions and analytical abilities
• Good computer skills
• A Valid Driver's License
• No criminal convictions or DWI, DUI, assault, or possession
• Must be able to multi-task

Responsibilities of a Dispatcher

• Collaborates with routing specialists and schedulers to optimize routes
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
• Discuss with the client availability to review online reservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before they result in service issues
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff
• Prefer Ecolane and/or ParaTransit Experience

Education Requirement

High school diploma or GED

Benefits of a Dispatcher

• Vacation
• Sick time
• Life & Accident Insurance
• Medical, Dental, and Vision Insurance
• Wellness Program
• Retirement savings plan (401 K)

Hours: Flexibility required

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We are an Equal Opportunity Employer and Welcome Diversity to our Teams.