Parent Relations Manager

The Parent Relations Manager leads the admissions and front-of-house teams to deliver a professional, welcoming, and efficient experience for families at Jebel View International School.

As the first point of contact for prospective parents, they lead and manage the full customer journey from enquiry to enrolment and support the re-enrolment and retention of current families.

This is a parent-facing management role that benefits from strong consultative sales skills and a deep understanding of what drives excellent customer experience. Essentially, in a new and developing school environment, this role is responsible for the sales and business development strategy, to ensure that the school effectively meets Admissions targets. Student Pipeline Management and attention to detail is essential.

The post holder should be a dynamic and outgoing person, ready to strategise and drive engagement with the local community (Nursery partners, feeder schools, B2B etc) to essentially be the front face of the school.

The Parent Relations Manager is also responsible for shaping and communicating the story of the school, using their expertise in parent engagement, customer service, communications, and social media to build trust and connection. Loaning an empathetic and understanding ear, in order to effectively manage CX both online and in-school. Working closely with the Artemis Education Marketing and Admissions Team, they ensure alignment with group-wide strategy, maintain high standards of communication, and lead enrolment growth and community building in the school.

Job Types: Full-time, Contract
Contract length: 12 months

Work Location: In person