Park Customer Service Specialist - $1,000 Sign On Incentive

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Job Description

General Functions:

Performs customer service and cashiering work in recreation centers, parks, or campgrounds and acts as the first point of contact to all patrons entering the facility. Performs basic clerical duties such as filing and archiving documents, data entry, and maintaining office supply inventory. Assists park patrons with excellent customer service to include rental requests, customer account confirmation and updates, checking in registered campers, communicating with Risk Management for facility rental approvals, receiving customer concerns and ensuring follow up.

Work requires independent judgment within established guidelines and is performed under the general supervision of a designated supervisor, who evaluates performance based on accuracy and achievement of desired results in providing customer service.

This is an on-site position and not eligible for remote work

Representative Duties/Assignments:

Duties may vary based on area of assignment. The following are representative duties, it is not the intent to capture all duties performed by this classification.

• Provide exceptional, professional, and solution-oriented customer service to internal and external customers through phone, email, and in-person interactions.
• Schedule and coordinate facility reservations, rentals, and special event bookings using the proprietary Parks software.
• Process program and activity enrollments, membership sales and renewals, and customer account updates while verifying eligibility and required documentation for applicable discounts.
• Serve as a liaison between customers and site staff to ensure accurate scheduling, communication, and coordination of reservations and activities.
• Maintain an expert-level understanding of the department¿s reservation and management software system to ensure accurate processing and data integrity.
• Resolve customer concerns and discrepancies related to contracts, reservations, enrollments, memberships, invoicing, scheduling, and online account access.
• Process payments, refunds, invoices, and related documentation in accordance with departmental procedures.
• Communicate important reservation updates, scheduling changes, and facility information to customers and staff in a timely manner.
• Prioritize multiple assignments and customer requests while meeting deadlines and maintaining a high level of accuracy.
• Review and audit transactions, payments, discounts and supporting documentation for accuracy and compliance with departmental policies and procedures.
• Perform other administrative and operational support duties as assigned.
  
  
  

Minimum Qualifications:

High school graduate or equivalent and one (1) year of customer service experience.

Must prove proficiency with proprietary Parks software within five (5) months from date of hire.

Preferences:

Experience handling high call volumes and multitasking in a fast-paced, customer service or call center environment

Detail-oriented with strong organizational and time management skills

Ability to explain policies, procedures, and payment requirements clearly to customers

Experience with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint

Experience with RecTrac or similar cloud-based recreation management software

Bilingual skills are a plus

Application Deadline

Open Date: 05/15/2026

Close Date: 05/20/2026

This posting is subject to close without prior notice.

Salary Information

Pay Grade: 010 - From $18.10 to $22.97

FLSA Status: Non-Exempt

Placement based on Education and Experience

Benefits

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.
  
  
  

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx

Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.

Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Address

Barnett Administration

4801 West Colonial Drive, Orlando FL 32808.

Notes

Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check complete with polygraph and fingerprinting.