Park Operations Receptionist (Base Operator)

What you get to do:

• Maintain documentation of all safety related tasks and equipment, scheduling of safety classes for department and tracking of certifications.
• Assist with animal records including daily entries and enrichment device submission and tracking.
• Be able to quickly become proficient in area specific software, i.e. SAP, Team Member Management, Supply Chain Management, work order system, Greenlight, TRACKS, KRONOS and financial input and reporting.
• Data entry of weekly schedules.
• Assist with ordering, maintaining, tracking, and delivery of supplies for department.
• Complete and follow up on area work orders.
• Assist in the maintenance of employee records, which could include departmental employee files, timekeeping records, and employee status forms.
• Respond to inquiries related to the department and the park, via phone, email, and letter or in person, while providing excellent guest service to both internal and external customers.
• Maintain department files according to department and company retention guidelines.
• Acquire knowledge of departmental, company, and, regulatory and legal compliance guidelines to ensure compliance; as well as, submitting required reports and/or documents required by those guidelines.
• Assist leadership in compiling and analyzing data.
• Maintain a clean and presentable work area. Assist with other department positions as business levels require, to include working in the park.
• Perform general office duties to include processing incoming and outgoing calls, mail, and other duties as assigned.

What it takes to succeed:

• High school diploma or equivalent.
• Advanced computer skills to include knowledge of Microsoft Office applications.
• Excellent written and verbal communication skills to include appropriate grammar usage.
• Excellent follow-up skills and be able to identify and problem solve obstacles to task completion.
• Able to multi-task and adapt to changes in a fast paced work environment.
• Excellent organizational, analytical, and prioritization skills.
• Able to provide excellent service to guests and team members.
• Excellent phone etiquette skills.

What else is important:

• Able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
• Willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays.
• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
• Willing to comply with all organization grooming guidelines and employment standards.
• Able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• Valid driver’s license and be able to obtain a park license.
• Knowledge of zoological operations and procedures preferred.
• At least 2 year experience working in an office environment providing administrative support preferred.