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Park Services Attendant
The Position
The Park District is currently recruiting for Park Service Attendants. There is currently one vacancy at Del Valle Regional Park in Livermore, CA. The hiring pools established from this recruitment will be used to fill current vacancies as well as any additional vacancies that may occur during the one-year life of the hiring pools.
Recruitment Timeline
Minimum Qualifications Screening: Mid to Late-April
Written Examination: Likely administered the week of May 4
Selection Interviews: Late May
**All dates are tentative and subject to change.ABOUT US:
The East Bay Regional Park District is a system of beautiful parklands in Alameda and Contra Costa counties to the east of San Francisco. The system comprises 73 parks spanning across 126,809 acres; 1,330 miles of trails; 55 miles of shoreline. We manage and preserve natural and cultural resources for all to enjoy and protect. The regional parks are ideal for healthful recreation and environmental education. Learn about our Mission and Vision, History, and our contributions to the United Nations 17 Sustainable Development Goals.
OUR MISSION:
EBRPD preserves a rich heritage of natural and cultural resources and provides open space, parks, trails, safe and healthful recreation and environmental education. An environmental ethic guides the District in all of its activities.
OUR VALUES:
- Respect – We honor the land we steward, each other, and the park visitors we serve.
- Resilience – We creatively adapt to change. We address challenges with empathy, perspective, and determination.
- Relationships – Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve.
- Responsiveness – We communicate openly, honestly, and reliably.
- Transparency – We hold the public's trust through meaningful stakeholder engagement and access to timely and reliable information on decisions and performance.
WHY WORK FOR EBRPD?
- Work with a purpose for a better world today and for future generations through the preservation of open space, public access to the outdoors, and a commitment to the conservation of the natural world found east of the San Francisco Bay across 33 cities in Alameda and Contra Costa counties
- A community of colleagues who are passionate about public service and the East Bay Regional Park District, the communities it serves, and its mission
- Excellent benefits: Medical, Dental, Vision, Flexible Spending, and pension benefits through California Public Employees Retirement System (CalPERS).
- Tuition reimbursement and professional development
- Free on-site parking
- Free parking permit for EBRPD parks (for up to 2 privately owned vehicles)
- Employee discounts for certain EBRPD park amenities (reservations, daily fishing permit, public boat launch.
WHAT YOU'LL BE DOING:
Under supervision, provides varied visitor services; collects visitor fees and charges; performs unskilled maintenance within the immediate area of a kiosk; and performs related duties as assigned.
IDEAL CANDIDATE:
- Experience working with the public
- Passionate about providing great customer service
- Experience working in an unpredictable and fast paced environment
- Ability to solve immediate issues with creative, positive solutions
- Experience handling cash
- Interested in learning about the Park District in order to inform and educate the public
Essential Functions
- Performs visitor services
- Provides information and directions
- Answers phones
- Responds to complaints
- Collects appropriate fees
- Sells memberships, bait, and tackle
- Registers campers
- Maintains professional relations and communications with crews, supervisors, East Bay Regional Park District (Park District) staff, concessionaires, tenants and other agencies
- Assists with special events and reservations groups
- Completes daily and monthly revenue reports
- Balances cash and prepares bank deposit slips
- Keeps various logs, such as, daily logs, number of visitors, and campground usage
- Supports Park District staff in responding to emergencies such as medical events, searches, park fires, and other requests for aid
- Operates radios to provide and coordinate information
- Provides traffic control
- Completes medical/incident reports
- Performs routine maintenance work including picking up and removing litter, cleaning and stocking restrooms, emptying garbage cans and changing trash liners, and removing graffiti within the kiosk area
- Opens parks
- Posts emergency signs as directed
- Protects natural resources including recognizing and protecting plant life, wildlife, artifacts and structures
- Assists with removing exotic and non-native plants within the kiosk area
- Operates Park District vehicles and checks fluids, tires and belts
- May perform watercraft and trailer inspections
- And update the inspection database
- Tracks volunteer hours and maintains paperwork
- May perform additional maintenance activities requiring lifting as needed
- Maintains automatic pay station including troubleshooting maintenance issues, performing audit reports and restocking the machines
- Creates, edits and revises various documents and spreadsheets
- Maintains stock of brochures, program flyers and other promotional materials
- Oversees lost and found
- May train other staff in customer service, cash handling and cash balancing
- Monitors contractors, vendors, work crews, other Park District departments and outside agencies entering the regional parks and communicates irregular activity
- Removes hazards and invasive plants
- Performs related duties as assigned
Minimum Qualifications
Education: Equivalent to the completion of the twelfth grade,
AND
Experience: Six (6) months of paid experience, demonstrating the ability to handle cash and provide quality customer service,
AND
Experience: Six (6) months of paid experience, demonstrating the ability to handle cash and provide quality customer service,
AND
License or Certificate: Possession of a valid Class C California Driver's License is a condition of initial and continued employment in this classification.Additional Information
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
- Methods and techniques of customer service
- Perform basic math, sufficient to handle fee collection, make change and reconcile daily revenue transactions
- Follow written and oral instructions
- Perform routine maintenance
- Work outside and under adverse conditions
- Maintain organization and order in designated area
- Safely operate vehicles
- Learn to use non-powered tools
- Stay calm in difficult situations
- Multitask under pressure
- Exercise attention to detail
- Accurately transcribe records electronically and by hand
- Understand, communicate and act consistently regarding Park District policies and procedures
- Provide information and assistance to the public
- Climb in and out of spaces
- Learn and properly identify plant and animal species
- Make decisions and solve issues
- Retain and quickly reference information
- Work autonomously and as part of a team
- Learn to operate office equipment including computers and supporting word processing, spreadsheet, and database applications
- Communicate clearly and concisely, both orally and in writing
- Establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public
- With a focus on quality service to internal staff and external customers and park users.
CONDITIONS OF EMPLOYMENT
- Must pass a Level 1 background check.
- Must wear a Park District uniform.
- May be required to work unusual hours, nights, weekends, holidays, and outdoors in a variety of weather conditions.
UNION AFFILIATION: AFSCME
East Bay Regional Parks Employees, Local 2428, American Federation of State, County & Municipal Employees (AFSCME), AFL-CIO, represents this classification. Wages, hours, and other terms of conditions of employment are covered in a Memorandum of Understanding (MOU) between the Park District and Local 2428. The probationary period for this classification is nine (9) months.
Internal Promotions: Placement shall be made at the first step in the salary range for the new position (Step A) unless the salary rate at Step A of the new position is less than a 5% increase. In such instances, the employee will be placed at a step in the new salary range that ensures at least a 5% increase.
Application materials for these positions consist of two (2) required parts:
- A current East Bay Regional Park District application submitted online, and
- Completed supplemental questions
Notification: All applicants will be notified of the status of their application via email, generally within two to three weeks after the closing date. You may also sign into your GovernmentJobs.com account to view your current application status and notifications. If you have questions about the status of your application, please reach out to HR Analyst, Christina Souza at csouza@ebparks.org.
Selection Process: The application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for testing or oral examination/interview. The District reserves the right to set up a written test, performance test, and/or other assessment procedures before or after the interview process. Possession of minimum qualifications does not guarantee an interview or invitation to test. Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.
Special Testing Arrangements: If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at (510) 544-2154 at least five business days before the test.
Equal Opportunity Employer:
The East Bay Regional Park District is an Equal Opportunity Employer that values and respects a diverse workforce and community. It is committed to promoting an equitable and inclusive workspace that is welcoming to all. Applicants from all backgrounds and life experiences are encouraged to apply. All qualified applicants will receive consideration for employment.
For information regarding the District's applicable benefits package, please visit http://www.ebparks.org/about/jobs/resources/default.htm.
For temporary and/or on-call assignments, there are no benefits offered.
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