PARKING MANAGER - AIRPORT

bout Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As an operations manager, you will manage a team and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities, including those embodied by our company core values as follows:

Accountability

• Work with leadership to carry out Company directives and incentives to drive business.
• Analyze information and processes and develop more effective or efficient processes and strategies.
• Generate reports and present information to upper-level managers or other parties.
• Responsible for the hiring, training, coaching and counseling process of team members, to ensure performance standards are met.
• Maximizes profitability by controlling expenses and efficiently managing operational staff.
• Approve timecards and manage labor hours.
• Manage annual operating budget and expenditures.
• Compile location sales data and coordinate with the Company’s audit team to ensure all revenue is captured timely and accurately.
• Work with vendors to ensure that the property is adequately supplied (uniforms, signage, etc.).
• Report all maintenance and equipment repairs to the client and assist as needed
• Maintain continual communication with the client, guests, and corporate leadership.

Profitability

• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost-control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.

Exceptional Service

• Train and motivate staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.

Communication

• Foster clear and open communication within the team and with other departments.
• Coordinate with property management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.

Family

• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage a healthy work-life balance for team members.
• Offer opportunities for professional growth and development within the department.

About YOU:

The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for providing top-notch parking services. He/she will also possess the following experience and key attributes.

Your Qualifications:

• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Must have at least 3 years of managerial experience.
• Knowledge of and working skills in Microsoft Office Suite.
• Prior experience working within the hotel / hospitality industry is preferred.
• A 4-year degree is preferred but not required.

What We Can Offer You for All Your Hard Work:

• The Company provides a full range of benefits, such as paid vacation, sick and holidays, as well as health insurance plans, life insurance options, including a 401K plan.
• The building of supportive, professional relationships.
• Job training and career development.
• Ability to participate in the Company’s bonus program.

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.