Parking Services Rep

UNM Parking & Transportation Services (PATS) is dedicated to creating a welcoming and accessible campus experience for students, faculty, staff, and visitors. We are seeking a full-time, benefits-eligible Parking Services Representative to join our business office team. This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering high-quality service. The ideal candidate will bring at least three years of customer service experience, including working with a computer-based point-of-sale (POS) system, along with strong communication skills and attention to detail.
In this role, you will serve as a key point of contact for customers, assisting in person, over the phone, and through email or chat. You will play an important part in ensuring smooth daily operations by accurately processing transactions, resolving customer concerns, and applying established policies and procedures. Success in this position requires the ability to multitask, adapt quickly, and maintain professionalism while supporting a positive customer experience.

Key Responsibilities:

• Provide excellent customer service in person, by phone, and through written communication (email and chat)
• Process a variety of transactions using a computer-based point-of-sale (POS) system
• Respond to customer inquiries and resolve issues efficiently and professionally
• Apply and interpret standard operating procedures, policies, and guidelines accurately
• Maintain accuracy and attention to detail in a high-volume, fast-paced environment
• Learn and utilize multiple parking and transportation-related systems
• Collaborate with team members to support daily operations and ensure service continuity
• Perform general administrative and customer support functions as needed

This position follows a Monday through Friday schedule between 7:00 a.m. and 5:30 p.m., with occasional evening and weekend shifts based on operational needs. PATS offers a collaborative environment that values teamwork, professional development, and service excellence.

See the Position Description for additional information.

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preference will be given to those applicants who have:

• POS & Cash handling experience
• Ability to communicate and provide excellent customer service to a diverse population.
• Must be able to work weekends, evenings, and holidays.
• Ability to work collaboratively and cooperatively with a team.
• Strong oral, written and interpersonal communication skills.
• Knowledge of Windows-based computer operating systems
• Strong conflict resolution skills

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.