Part time and Full time Customer service representative WFH

Job Title: Customer Service Representative



Company: Hiawatha Broadband Communications Inc.



Location: Remote (Work from Home)



Employment Type: Full-time and Part-time opportunities available



Salary: $25 - $35 USD per hour



Job Overview


Hiawatha Broadband Communications Inc. is a leading provider of high-speed internet, digital television, and telephone services, dedicated to connecting rural communities across Minnesota. Our mission is to enhance accessibility to vital communication technologies for both residential and business customers. We are currently seeking a motivated and customer-focused Customer Service Representative to join our dedicated team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience. This is a fantastic opportunity to work from home and contribute to a company making a real difference in local communities.



Responsibilities
 

• Serve as the primary point of contact for customers, handling inbound enquiries via phone, email, and live chat in a professional and timely manner.
• Provide accurate and detailed information about our products and services, including internet packages, television channels, and telephone features.
• Assist customers with account management tasks, including billing enquiries, processing payments, and updating account information.
• Effectively troubleshoot basic technical and service-related issues, guiding customers through solutions with clear instructions.
• Escalate complex issues to the appropriate technical support teams while maintaining ownership of the customer query.
• Process new service orders, upgrades, downgrades, and cancellations with high accuracy.
• Maintain comprehensive and precise records of all customer interactions and transactions within our CRM system.
• Consistently strive to achieve and exceed customer satisfaction goals and quality assurance standards.

Qualifications
 

• Proven experience in a customer service, call centre, or a similar client-facing role.
• Exceptional verbal and written communication skills, with a clear, professional, and friendly telephone manner.
• Strong problem-solving abilities and a patient, empathetic approach to customer issues.
• Excellent IT literacy, with proficiency in using standard office software and the ability to learn new systems quickly.
• Strong organisational and time-management skills, with the ability to work independently in a remote setting.
• A dedicated, quiet, and distraction-free workspace at home with a reliable, high-speed internet connection is essential.
• Previous experience in the telecommunications or internet service provider (ISP) industry is highly desirable but not required.

What We Offer
 

• A competitive hourly wage of $25 - $35 USD per hour.
• Flexible working schedules with both full-time and part-time positions available.
• The benefit of a fully remote, work-from-home position.
• Comprehensive training to ensure you are confident and knowledgeable about our services and systems.
• A supportive and collaborative team environment where your contribution is valued.
• The rewarding opportunity to be part of an organisation that is bridging the digital divide in rural communities.