Part-Time Circulation Assistant II

Job Purpose

Alamance County Public Libraries (ACPL) is seeking a children’s Circulation Assistant.

Within this position the Circulation Assistant will be expected to provide excellent customer service, interacting directly with library patrons at the Checkout and Children’s Desk. Performs a variety of clerical tasks dealing primarily with the circulation of materials. Must be able to perform physically demanding duties related to checking in, checking out and shelving materials in a busy environment.

This is a part-time – non-benefited role, 13 hour per week position including at least two evenings per week and two weekends per month.

Best candidates will possess a strong commitment to provide excellent customer service including the ability to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members. Having a willingness to learn library trends, local community happenings, literature and popular reading trends in necessary.

Responsibilities

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at May Memorial Public Library and other branches as needed.
• Assist with the maintenance of library collections.
• Assist patrons through reference interactions, reader advisory inquires and in the use of technology and online resources.
• Increase skills and knowledge through professional reading, workshops and webinars.

• Make new library cards for patrons.
• Help patrons locate items (in our library or at a branch)
• Check materials in and out on patron accounts, empty book returns.
• Organize returned items in alphabetical or numerical order in preparation to be re-shelved.
• Shelve library materials.
• Receive payments for fines and fees.
• Assist patrons with the Self-Check-out.
• Answer phones and route calls to appropriate staff.
• Call and write up holds, pull messages.
• Take responsibility for the appearance of the library, including the condition of shelves and displays.
• Other duties as assigned.

Qualifications

Education & Experience

• High school diploma required; some college preferred.
• One year of customer service experience preferred.
• Bilingual (Spanish) is preferred
• Flexibility in scheduling is required
• Computer Skills: Prior experience with Microsoft Windows and Office applications, basic internet searching and social media. Ability to learn library technology.

Skills & Abilities

• Strong customer service orientation with the ability to provide respectful, equitable assistance to patrons of all backgrounds.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, email, internet searching, and social media platforms.
• Ability to learn and apply library-specific technology, including ILS systems and electronic resources.
• Creativity in program planning, display design, and patron engagement.
• Strong problem-solving skills, sound judgment, and accountability.
• Ability to work independently and collaboratively within a team environment.

Physical Requirements

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment

Key Professional Attributes

• Reliability and consistent follow-through
• Ethical conduct and confidentiality
• Strong time management and organizational skills
• Adaptability and willingness to learn
• Commitment to creating a safe and welcoming library environment

Health Insurance - Part-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following the 30-day waiting period. Changes to elections can then be made during the annual open enrollment period, usually in the fall, or within 30 days of a qualified life event (marriage, divorce, birth or adoption of a child, change in child's dependent status, death of a spouse or other dependent and other change in employment status). Part-time insurance rates are structured based on hours worked.

Alamance County Government currently offers three plans of medical/pharmacy benefit options including a COPAY Plan 70, COPAY Plan 80 and a QHDHP with HSA.

Dental & Vision Insurance - A voluntary dental (Delta Dental) and vision program (Superior Vision) is available to PT employees. The current PPO style plan allows employees to be provided access to dental and vision providers for a variety of services. The plan, if elected, would be effective the first of the month following 30 days of PT employment. Coverage must be elected within your first 30 days of PT employment or upon a qualifying event.

Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave the County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have at least five (5) years of service, you are considered 100% vested in NCLGERS. Alamance County will be contributing a percentage as required by NCLEGRS on your behalf as well.

Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.

Wellness Benefits & Programming:
Employee Assistance Counseling Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.


Alamance County Employee Health Center operated by Everside Health: Available to employees and their covered dependents ages 2 and older. Retired employees under age 65 are also eligible to use the clinic. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.

Services Available:
Treatment of injuries or illnesses such as Flu, Sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.

Employee Fitness Center:
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM - 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.