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Part Time Customer Service Agent - Hotels (For UAE National only)
JOB_REQUIREMENTS
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- Greet and assist guests upon arrival, ensuring a memorable first impression with genuine hospitality.
- Respond promptly to guest inquiries via phone, email, or in-person, providing accurate information about hotel services and amenities.
- Handle guest complaints and feedback with empathy and professionalism, striving for swift resolutions to enhance guest satisfaction.
- Assist in managing reservations and check-in/check-out processes efficiently, minimizing wait times for guests.
- Promote hotel services and local attractions to guests, enhancing their overall experience and encouraging repeat visits.
- Maintain knowledge of hotel policies, procedures, and current promotions to provide accurate information to guests.
- Process payments and maintain accurate financial records, ensuring compliance with hotel financial policies.
- Engage in team meetings and training sessions to continuously improve service delivery and operational efficiency.
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