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Part-Time Customer Service Representative

San Antonio, United States

Voceon Communications is seeking a Part-Time Customer Service Representative.

Voceon Communications is a leading provider of high-quality two-way radio communication and security solutions for businesses of all sizes. We specialize in delivering cutting-edge communication solutions to businesses, public safety organizations, and more. Our commitment to reliability, excellence, and customer satisfaction has made us a trusted name in the industry.

Job Summary:

The Customer Service Representative will interact with Voceon’s customers by addressing inquiries and resolving complaints. The position also requires administrative work as it relates to customer service needs. This is a fully in-office position with no option to work from home.

Job Responsibilities:

Interacts with customers via telephone, email, or in-person to provide support and information on assigned products and/or services.
Interacts with sales staff via telephone, email, or in-person to provide support and assist their sales effort.
Interacts with technical service staff via telephone, email, or in-person assist with administration and communication sounding their projects.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Assists with shipping and receiving of all radios, antennas, and other technical equipment as necessary.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Administrative tasks related to order entry, invoices, and communication with customers.
Performs other related duties as assigned.

Required Skills/Abilities:

Greet customers in a friendly and helpful manner at all times.
Ability to prioritize duties daily based on emergency needs and/or time-sensitive issues.
Sense of urgency regarding customers’ emergency-related issues.
Excellent written communication skills with the ability to write professional correspondence.
Strong oral communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software. This will include a high level of comfort with Microsoft Office Suite, including Excel.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education/Experience:

Minimum of High school diploma or GED.
A person who is not fearful of technology would do best in this position.
Customer service experience preferred.

Job Requirements/Additional Info:

Handling equipment can be dirty at times and the incumbent will need to be comfortable with this. Ability to dress casually.
Must be able to lift up to 25 pounds at times.
Voceon is a small company and there is a limited amount of growth opportunity.
By being a small company, Voceon is very family-friendly.
This position is probably best for people starting out early in their career or who are not looking for fast-track promotional opportunities at this time.
18-24 hours in-office per week (Monday/Wednesday/Friday preferred) (Office located at 5419 Bandera Rd, San Antonio, TX, 78238).
Bilingual (Spanish and English) is a plus.

Job Type: Part-time

Benefits: