Part-Time Customer Service Representative

About Us
KISSPROM is a fashion e-commerce brand specializing in prom dresses, bridal gowns, and special occasion dresses. We are looking for a part-time Customer Service Representative to support our customer service team through professional email communication.

Job Type
Part-time, 2–4 hours per day

Responsibilities

• Respond to customer emails in a timely and professional manner
• Assist customers with questions about dresses, sizing, colors, orders, shipping, returns, and exchanges
• Provide helpful solutions and maintain a positive customer experience
• Follow up on customer issues and ensure proper resolution
• Keep communication records organized and accurate
• Work with the team to support smooth daily customer service operations

Requirements

• Previous customer service experience is required
• Strong written English communication skills
• Experience replying to customer emails professionally
• Patient, detail-oriented, and responsible
• Able to work independently and manage time efficiently
• Experience in fashion, apparel, bridal, prom, or e-commerce customer service is a plus

Schedule

• 2–4 hours per day
• Flexible part-time schedule

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: No more than 20 per week

Application Question(s):

• We require an on-site interview in Tustin. Would you be available to attend?

Work Location: Remote