Part-Time Delivery Services Associate

Job Title: Delivery Services Associate

Branch or Department: Delivery Services

Reports to: Delivery Services Manager

Supervises: N/A

FLSA Status: Overtime Nonexempt

Benefits Classification: Part-time

Salary/Wage: $17.00 per hour

Work Location: Administrative Headquarters

Work Schedule: 5:00 am - 12:00 pm, Monday through Friday

Hours per Week/Year: As needed, 950 annual maximum

Revision Date: December 2025

Anticipated Closing Date: Open until Filled

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Position Overview

The Delivery Services Associate position is responsible for driving MCPL owned vehicles to deliver materials to branch locations. The successful person in this position models excellent customer service through facilitating the smooth transition of items from one branch to another and sorting items on the dock and in the warehouse. The Delivery Services Associate performs manual labor to load and unload trucks and processes materials on the dock and in the mailroom.

Essential Functions

Delivery driving
- Transports library materials to branch locations throughout the library system via a company truck
- Makes unscheduled deliveries and pick-ups
- Picks up discarded boxes from branches
Sorting
- Sort Library materials and related items on the dock
- Loads and unloads delivery trucks
- Unloads freight from trucks
- Receives deliveries from UPS, FedEx and other vendors

Warehousing
- Determines suitability of discarded and donated books and other related materials
- Trains employees how to sort discarded books and pack appropriately
- Helps sort surplus and/ or donated materials and prepares them for sale or discard

Non-essential Functions

Receives and delivers mail within the building as needed
Makes special delivery runs as necessary
Familiarity with Jackson, Clay, and Platte County directions and locations

Education and Experience

High School Diploma/HiSet/GED Completion Required
Experience driving box trucks Preferred

Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate:

Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
Ability to work effectively in a team environment.
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
Strong ability to follow instructions and work as part of a team.
Reliable, punctual, and flexible with scheduling.
Good communication skills and the ability to stay calm under pressure.
Ability to work in a fast-paced environment and adapt to changing needs.

Additionally, this position requires:

Job Knowledge
- Ability to operate library vehicles in a safe and efficient manner
- Sufficient knowledge of department processes and procedures
Technology including specific applications, hardware, and coding languages
- Basic knowledge of Microsoft Office 365 applications including Outlook and Teams in order to read and respond to emails and messages
- Basic knowledge of the library’s digital timekeeping and human resources system in order to accurately record time, approve time cards and update personal information
Communication (reading, writing, speaking)
- Demonstrates confidentiality and discretion regarding employee information and all administrative matters related to the work assigned
Teamwork
- Ability to follow directions from multiple sources within the Delivery Services department, related to their individual areas of responsibility, while maintaining collaborative relationships within the Delivery Services team as well as others system-wide
Decision Making
- Demonstrates mature judgment and sound decision-making skills
- Ability to modify workflows depending on daily demands, obligations, and tasks
Customer Service
- Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor

Age Requirement:

Must be at least 18 years of age

MVR Requirement

Possession of a valid driver’s license and the ability to drive an MCPL vehicle according to company policy

Work Environment

(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.
Use of special equipment, safety equipment and personal protective equipment (PPE)

Essential physical abilities to be accomplished with or without reasonable accommodation are:

Daily (greater than 50% of the time)

Standing (more than 1 hour at a time)
Walking (even ground)
Walking (variable surfaces)
Lifting 40+ pounds
Pushing/Pulling 40+ pounds

Frequently (up to 50% of the time)

Sitting
Bending/Stooping
Kneeling
Reaching above shoulder
Climbing ladders
Receiving Communication and Instructions (vision, reading, hearing)
Conveying Communication and Instructions (Speaking, writing)
Using computer data entry tools - keyboard, mouse, touchscreen, scanner

Occasionally (approximately 1-2 times per month)

Climbing stepstools

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.

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