Part Time Digital Patient Care Coordinator (Nights and Weekends) Remote Sales

The compensation for this position is competitive and generous with a base + monthly bonus (hourly range between $17-$20 an hour + bonus). Training will be on site.

Shifts will rotate to allow for days off.

Availability needed Monday-Friday 5 PM- 9 PM, Saturday & Sunday 9 AM- 5PM.

20-30 hours per week

Job Summary: As the Digital Patient Care Coordinator (“DPCC”), you will have the first meaningful contact with our patients. You are an ambassador for the brand accompanying patients throughout the duration of their journey. The relationship you establish sets the tone for all future interactions between the patient and members of the team. Your role is critical.

As a DPPC you must enjoy people and human interactions. You must be a good listener who can empathize with patients. The choices our patients make are deeply personal, and it is critical that you establish a rapport with patients providing the support needed as they contemplate potentially life-altering decisions. You must have a passion for helping people achieve their ideal vision of themselves. Finally, you must be articulate. Excellent grammar and diction are a must. We sell luxury services, and your demeanor must reflect that.

Through the company’s training, you will become well versed in all the products and services we offer and be prepared to provide patients timely, accurate information. Ultimately, you serve in a sales role, and your goal is to convert consultations into contracts. To do this successfully, you must engage the patient and understand their specific circumstances and what drives their decision-making.

Responsibilities and Duties:

· Responding promptly to all patient inquiries

· Documenting all patient interactions in EMR and/or CRM

· Providing patients with timely, accurate information about procedures and products

· Remaining knowledgeable about new procedures, techniques and devices

· Following up with patients as necessary to convert to a successful close

· Collecting patient payments and ensuring patient paperwork is completed accurately

· All other duties as assigned

Qualifications and Skills:

· Sales or customer service experience, preferably in the plastic surgery, medical spa, or wellness setting

· Exceptional interpersonal communication skills

· Friendly, engaging and polished demeanor

· Excellent organizational and time-management skills and attention to detail

· Basic computer skills (e.g. Microsoft Word, Excel, Outlook, CRM, and EMR)

· Ability to manage workload effectively and efficiently in a fast-paced environment

· Team player who is eager to collaborate with peers

· Self-motivated with a high energy level

· Ability to remain calm under pressure and balance multiple work streams

· Ability to maintain strict confidentiality without exception

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Are you available Mon-Friday 5PM-9PM and Saturday, Sunday 9AM- 5PM, in a quiet work from home environment?

Experience:

• Sales: 4 years (Required)

Language:

• English (Required)

Ability to Commute:

• Rockford, IL 61114 (Required)

Work Location: Hybrid remote in Rockford, IL 61114