Part-Time Guest Service Representative - Best Western Plus La Crescent/La Crosse

Part-Time Guest Services Representative – Best Western Plus La Crescent/La Crosse

Best Western Plus La Crescent/La Crosse is seeking a part-time Guest Services Representative to join our front desk team. This position is central to ensuring a welcoming, professional, and seamless experience for all guests from arrival through departure.

Position Overview

The Guest Services Representative is responsible for greeting and registering guests, assigning rooms, accommodating special requests, and facilitating smooth check-outs. The role requires strong communication skills, attention to detail, and the ability to maintain a professional and courteous manner in all interactions.

Responsibilities

• Maintain accurate records of vacancies, reservations, and room assignments.
• Register guests, assign rooms, and process check-ins and check-outs.
• Coordinate with housekeeping and maintenance regarding room status, special requests, and service needs.
• Apply selling techniques to promote rooms and hotel services.
• Remain informed of daily hotel activities and scheduled events.
• Address guest concerns and resolve issues professionally and efficiently.
• Handle monetary transactions accurately in accordance with hotel policies.
• Uphold guest confidentiality and security standards.
• Maintain professional appearance, demeanour, and work habits.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Prior hotel or hospitality experience preferred.
• Strong communication skills with guests, colleagues, and management.
• Ability to follow credit, cash handling, and guest privacy procedures.
• Capable of learning and adhering to safety and emergency protocols.
• Comfortable with front office systems and standard office equipment.
• Knowledge of proper telephone etiquette.

Requirements

• Weekend availability is required.
• Ability to work holidays and additional shifts as needed.
• Reliable transportation and ability to commute to La Crescent, MN 55947 (or willingness to relocate).

Schedule & Compensation

• Part-time position.
• Standard shift: 3:00 PM – 11:00 PM.
• 8-hour day shifts.
• Starting from $15.50 per hour.

Additional Details

• Job Type: Part-time.
• Experience: At least one year in customer service required; administrative/reception experience preferred.
• Work Location: One location.

Job Type: Part-time

Pay: From $15.50 per hour

Benefits:

• Employee discount

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• La Crescent, MN 55947 (Required)

Ability to Relocate:

• La Crescent, MN 55947: Relocate before starting work (Required)

Work Location: In person