Part- Time Hotel Front Desk Clerk/Night Auditor

Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we encourage you to apply.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Maintain accurate records of guest accounts and reservations.
• Process payments and manage cash handling procedures.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Provide assistance with guest services, including room assignments and special requests.
• Address any guest complaints or issues promptly and professionally.
• Operate phone systems to manage incoming calls effectively, demonstrating excellent phone etiquette.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

Qualifications

• Previous experience in a front desk or customer service role is preferred.
• Strong understanding of hospitality principles and practices.
• Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus.
• Familiarity with phone systems and basic computer software for reservations management.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong problem-solving skills with an emphasis on guest relations.
• Attention to detail and ability to multitask in a busy environment.
• A positive attitude with a commitment to providing outstanding service.

Join our team as a Hotel Front Desk Clerk where your contributions will make a significant impact on our guests' experiences!

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person