Part Time Information Systems Technician I - Kern Admin

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient.

As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

Intrigued? We’d love to hear from you! Please review the job details below and then click “apply.”

We're looking for someone to join our team as a Information Systems Technician I who:

The IS Technician I provides first-line technical support to end-users by assisting with troubleshooting and resolving hardware and software issues. They act as the first point of contact for users experiencing technical difficulties, logging incidents and service requests. This role involves following established procedures to resolve common technical issues and escalating more complex problems to higher-level technicians. The IS Technician I will assist with setting up equipment, supporting user accounts, and ensuring that technology systems are functioning smoothly. This role offers an opportunity to develop foundational technical skills and gain exposure to a variety of IT systems and technologies.

Essential Functions:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport with CSV end-users through ownership of requests and by providing regular status updates on open tickets as per their preferred method of contact.
• Assist in inventory management and asset lifecycle management tasks.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Escalate incidents with accurate documentation to a suitable technician when required.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledgebase as needed.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals using defined criteria for engagement.
• Test fixes to ensure an incident has been adequately resolved.
• Develop help sheets, knowledge articles and FAQ lists for end users.
• Contribute to technician knowledgebase as needed.
• Reinforce SLAs to manage end-user expectations.
• Provide suggestions for continual improvement.
• other duties as required. Please see attachment for full job description.

You'll be successful with the following qualifications:

• College diploma or university degree in computer science and/or two (2) years equivalent work experience.
• Certifications in CompTIA A+, CompTIA Net+ are highly recommended.
• Proof of one of the above certifications required within first twelve (12) months of hire.
• Knowledge of basic computer hardware, including Microsoft Office Suite.
• Experience with desktop and server operating systems, including Windows 10, Server 2012, 2016, 2019.
• Working knowledge of a range of system diagnostics utilities.
• Familiarity with the fundamental principals of ITIL, and LeanIT.
• Exceptional written and oral communication skills.
• Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!