Part Time JKO Help Desk (11AM - 11PM Sunday Only) (DOD Secret Clearance req)

Job Description: Part Time JKO Help Desk (Suffolk, VA) Sunday Only 11AM – 11PM

Note: Cannot have an existing @army, @af, @navy, or an @usmc email account

Clearance: DOD Secret clearance required

Requirement: Immediate hire, Part Time

Schedule: Part Time Hours of Operation: Two 12 hour shifts, Sat – Sun 11AM – 11PM

Location: Joint Staff J7 Suffolk Virginia

Compensation: $25 per hour + based on experience

Education: Bachelor s degree in a technical field is a plus.

Email Requirements:

• Must have or be able to get an @mail.mil work email address.
• Cannot keep an existing @army, @af, @navy, @usmc email.

Job Description: Joint Staff J7 (JSJ7) Joint Knowledge Online (JKO) Help Desk weekend position.

Qualifications:

• Must be able to access DOD Microsoft Office 365. Experience using other MS Office products a plus.
• Basic understanding of Internet functions, and working browsers (Edge, Chrome, Firefox).
• 6 months Help Desk experience (desired) using Remedy or similar ticketing program.
• Experience training military and civilian personnel via computer based and web-based applications.
• Use of portals, Learning Management Systems (LMS).
• Verbal and written communications skills.

Job Summary:

• Check browser settings and basic browser trouble shooting.
• Respond to telephone calls and e-mail messages to help customers with computer problems.
• Listen to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.

Please contact me or reply to my e-mail if you are interested in discussing so we can make an offer to you.

Thank you

Sincerely,

Benito Loyola Benito@Loyola.com
President

Loyola Enterprises Inc. www.Loyola.com

2984 S. Lynnhaven Road, Suite 101

Virginia Beach, VA. 23452Cell 757-718-0699

757-498-6118 x10

Fax 757-498-6110

Loyola is an Equal Opportunity Employer

Loyola is a certified Service Disabled Veteran and Minority Owned Small Disadvantaged Business (SDVOSB, VOSB, MOSB and SDB)

Job Type: Part-time

Pay: From $25.00 per hour

Application Question(s):

• Do you have Help Desk or Service Desk Experience?
• Do you have experience using Remedy or a similar ticketing program?
• Do you have experience in the use of portals or Learning Management systems (LMS)?
• Do you have a Secret clearance?
• Can you get an @mail.mil work email address. Cannot keep an existing @army, @navy, @usmc email.

Education:

• Bachelor's (Preferred)

Security clearance:

• Secret (Required)

Ability to Commute:

• Suffolk, VA 23435 (Preferred)

Work Location: In person