About University Partners
University Partners provides best-in-class student housing across the country, focusing on service, community experience, and operational excellence. Our teams create environments where students feel supported, safe, and proud to call home.
Job Purpose
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The Leasing Consultant supports leasing, marketing, and resident relations by delivering excellent customer service, supporting occupancy goals, and ensuring compliance with Fair Housing and company policies.
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Provide excellent customer service to residents, prospects, guests, and vendors.
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Lease apartments in alignment with occupancy and revenue goals.
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Follow Fair Housing standards in all interactions.
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Conduct tours and present community features and amenities.
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Support marketing and outreach efforts.
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Review applications including income, credit, and background screening.
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Prepare and maintain lease files and required documentation.
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Verify apartment readiness prior to move-in.
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Support lease renewal and retention efforts.
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Track leads, guest cards, and follow-ups in property management systems.
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Respond to calls, emails, and resident communication professionally and timely.
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Assist with work order entry and maintenance communication.
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Support move-in processes including documentation and system setup.
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Maintain leasing office, model units, and amenity presentation.
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Maintain knowledge of market competitors, pricing, and concessions.
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Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
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Ensure understanding of required application information, screening process, policies, and procedures.
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Strong customer service and sales skills.
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Strong communication and interpersonal skills.
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Ability to understand and explain lease documents.
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Strong attention to detail and organization.
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Ability to multitask and manage time effectively.
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Ability to maintain confidentiality.
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Ability to work independently and in a team environment.
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Basic math skills including percentages and rent calculations.
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Ability to work weekends and peak leasing season schedules.
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Comfortable using social media platforms and creating posts for marketing, outreach, and community engagement.
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High School Diploma or GED required
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Bachelor’s Degree preferred
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Leasing, sales, marketing, or customer service experience preferred
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If you are motivated by relationship building, sales performance, and contributing to a high-impact community team, we encourage you to apply and explore career growth opportunities with University Partners.
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