Part-Time Submission Officer

Job Overview

We are hiring part-time Submission Officers who will provide flexible support. These officers will handle temporary service points shifts when needed and, on other days, assist in the office with call-outs, backlogs, and general operational needs—up to 20 hours per week. *TRAVEL REQUIRED*

Job Description

• Accurately record customer details, including name, date of birth, gender, nationality, and visa category, using VFS-designated software.
• Proficiently operate computers and software, including internet browsing, biometric applications, scanning tools, and email communication.
• Capture biometric data (fingerprints, digital photograph, and signature) using VFS-provided software and hardware.
• Process customer payments via credit/debit cards using VFS POS terminals, reconcile transactions at the end of each workday, and submit batch closure files to the supervisor.
• Scan and verify customer-provided documents and passports using VFS hardware and software.
• Organize and package passports and documents in sequential order, preparing them for courier dispatch.
• Hand over sealed application packages to the designated courier partner (FedEx, UPS, USPS, etc.) and document the shipping label details for tracking.
• Submit an end-of-day report to the supervisor summarizing daily activities.

Environment, Social & Governance

• Promote judicious use of natural resources.
• Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS)

• Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.

a. Understanding of ethical standards and the importance of integrity in business practices.

Pay: $22.00 per hour

Work Location: On the road