Partner Enablement Program Manager

About SurePoint

SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.

With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients.

Job Overview:

We’re looking for a Partner Enablement Program Manager to help our implementation partners deliver exceptional client experiences as they migrate from legacy platforms to our next-generation products.

This role blends technical understanding, program design, and relationship management. You’ll build and manage the enablement framework that helps partners implement our products efficiently, consistently, and with confidence. You’ll serve as the connective tissue between our internal teams and external partners — ensuring alignment, readiness, and smooth client transitions.

Key Responsibilities

• Design & Lead Partner Enablement Programs: Build scalable training, certification, and onboarding programs that ensure partners are technically equipped and operationally aligned.
• Drive Implementation Excellence: Partner with internal teams (Product, Services, Support, and Engineering) to define and continuously improve processes for customer migrations and implementations.
• Partner Escalations:
• Own Partner Readiness: Develop and maintain readiness scorecards, tracking partner progress, competencies, and implementation success metrics.
• Serve as a Trusted Advisor: Build strong relationships with partner implementation leads — offering guidance, solving problems, and connecting them to internal experts when needed.
• Translate Complexity: Turn technical product information and migration requirements into digestible enablement content, playbooks, and best practices.
• Collaborate Cross-Functionally: Align with internal stakeholders to ensure partners have the tools, documentation, and support to deliver consistent results.
• Represent the Company: Serve as an extension of our brand and culture, modeling professionalism, transparency, and solution-oriented communication in every partner interaction.
• Other Projects as Assigned.

Qualifications:

• Experience: 7–10 years in partner enablement, implementation management, or technical program management within SaaS or technology organizations.
• Education: Bachelor’s degree in Business, Technology, or related field (or equivalent experience).
• Technical Aptitude: Familiarity with product implementations, data conversions, APIs, and integration workflows (no coding required, but technical fluency essential).
• Program Management Skills: Proven ability to design, launch, and scale partner programs or enablement initiatives.
• Relationship Building: Skilled at establishing credibility and trust with partners, internal teams, and executives.
• Analytical Thinking: Ability to use metrics and feedback to improve program performance and partner outcomes.
• Communication: Excellent presentation and writing skills; capable of simplifying technical and operational concepts for non-technical audiences.

What Success Looks Like:

• Partner implementations are completed faster, more accurately, and with fewer escalations.
• Partners describe the enablement process as clear, empowering, and collaborative.
• Internal stakeholders view you as the connector and driver for partner alignment and execution.
• The company achieves consistent, high-quality customer transitions through partner-led work.

At SurePoint, we know our people are our greatest strength. That’s why we offer a comprehensive total rewards package – and we’re always evolving our benefits to support employee needs at every stage of life and career.

Benefits Include

• Health Insurance (medical, dental, vision)
• Flexible Spending Accounts
• Life, Short-term and Long-term Disability Insurance (employer paid)
• Health Savings Accounts
• Wellbeing Benefits
• 401K (immediately vested, employer match)
• Paid Time Off (Flexible PTO, holidays)
• Employee Assistance Program
• Summer Flex Fridays

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, physical or mental disability, veteran status, medical condition, or any other classification protected by law.