Partner Operations Specialist

Role Objective

Partner Operations Specialist, you will ensure smooth day-to-day performance across our food vendor partners. You’ll be responsible for maintaining operational quality, resolving issues quickly, and supporting partners in delivering great customer experiences. This role is ideal for a detail-oriented operator who enjoys solving problems, working closely with vendors, and driving consistency across our platform.

Key Responsibilities

• Monitor daily partner metrics including availability, rejection rate, cancellations, preparation time, and delivery issues
• Ensure partners adhere to operational standards and SLAs
• Flag underperformance or service risks to the Partner Ops Lead and support in executing corrective actions
• Act as the first point of contact for partner operational issues, logging and resolving technical, process, or fulfillment challenges such as tablet outages, order flow issues, or inventory sync errors
• Escalate recurring or complex issues to the relevant internal teams for systemic resolution
• Conduct periodic site visits and check-ins with vendors to ensure compliance and capture feedback
• Maintain professional relationships that encourage accountability and collaboration on operational improvements
• Track and update partner performance dashboards and internal reports
• Highlight operational trends, pain points, and areas for improvement to the Partner Ops Lead

Requirements

• 1–3 years of experience in food delivery, e-commerce, FMCG, or operations-heavy role
• Strong understanding of operational performance metrics (SLAs, cancellations, order flow
• Proficiency in Excel / Google Sheets; comfort working with dashboards or analytics tool
• Highly organized with strong attention to detail and follow-throug
• Excellent communication and coordination skills in Englis
• Ability to work effectively in a fast-paced, field-driven environmen

Nice to Have

• Experience with food delivery aggregators or restaurant tech platfor
• Familiarity with catalogue management, PoS, or order/inventory syste