Partner Success Executive - Bhutan

Why Zoala?

We, at Zoala, are in search of a Partner Success Executive to join our fast-expanding team that is set to make a difference in the mental wellness space powered by modern-day technology and Artificial Intelligence (AI). You will be shaping our partnerships’ customer excellence team - building the foundations and developing plans for future business-oriented solutions. Come join us as we move to advocate ‘Mental Wellness, First’.

Your Daily ZOALA Experience

• Assist in developing and executing strategic business development plans in alignment with company goals.
• Support the Partner Success Manager in managing relationships with both new and existing partners.
• Assist in managing the partner onboarding process, delivering training, and providing continuous professional support to ensure a seamless and positive experience for our partners.
• Track partner performance using CRM tools, prepare reports, and assist in identifying opportunities for growth.
• Help monitor and analyse partner feedback to continuously improve the partnership experience.
• Collaborate with internal teams including marketing and product to ensure partners' needs and expectations are met.
• Conduct research to identify potential partners, key decision-makers, and opportunities, and generate interest to foster strategic collaborations.
• Participate in contract negotiations, ensuring agreements are aligned with company policies and guidelines.
• Stay updated on industry trends and competitor activity to identify potential growth opportunities for partnerships.

The Career Requirements

• Degree holder (Preferably with a degree in Psychology or related fields).
• Background in customer service and post-sales engagement preferred.
• Ability to manage, coordinate and execute various projects.
• Customer-centric mindset with the ability to empathise and think from the customer’s perspective.
• Confident in building and maintaining interpersonal relationships.
• Able to deliver presentations.
• Interested in data analysis and trends.
• Past experience in sales or working with schools is a bonus!

Hang on! Life's a two-way street! Here's what you'll enjoy while spending time with us.

Work-Life Balance - We encourage you to find a balance between your work and personal lives. It isn't about how many hours you spend at home or at work; it's about the structure you establish that brings energy to both aspects of your life.

Inclusive Culture - When it comes to idea generation, we encourage diversity of opinion and difference of perspective aimed at a gainful outcome. Join an environment where you can speak your mind while consciously being respectful of the ideas of others.

If this sounds right up your alley, but you still feel you did not check all the boxes, fret not; no one fits a job description perfectly. Let's talk! We're curious and can't wait to get to know you.

Job Types: Contractual / Temporary, Freelance
Contract length: 12 months

Pay: From ₹35,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• partner success: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote