Partnership - Assistant Manager

OVERVIEW OF ROLE:

PROFILE FOR EFFECTIVENESS:

The Partnerships – Gift Cards will support the growth of the Shukran Gift Cards business across physical, digital, and partner channels, with a particular focus on expanding B2B sales. This role involves sales support, partnership coordination, and program execution to drive revenues, improve customer engagement, and ensure seamless day-to-day operations.

Key responsibilities include:

Sales & Growth

• Support the delivery of sales and revenue targets across all channels (consumer, B2B, digital, partner)
• Take a proactive role in driving B2B growth by identifying and approaching corporate clients, aggregators, and distributors
• Prepare and coordinate proposals, offers, and presentations for corporate and partner clients.
• Track and maintain the sales pipeline, account activity, and performance dashboards

Partnership Coordination

• Manage day-to-day relationships with partners across all channels, with closer management of B2B and corporate clients
• Support onboarding and integration of new partners, ensuring timely completion of documentation and system setup
• Coordinate with Finance and Legal on contracts, invoicing, and compliance requirements
• Monitor partner sales performance and provide regular feedback and improvement suggestions

Marketing & Promotions

• Work with the Marketing team to implement campaigns and initiatives that boost gift card awareness and sales across consumer and B2B channels
• Support the execution of seasonal, tactical, and partner-specific promotions both online and in-store
• Track campaign effectiveness and share learnings to enhance future performance

Program Operations

• Support the daily operations of the gift card program, including issuance, redemption, reporting, and reconciliations.
• Assist with product enhancements, launches, and integration with loyalty and payment systems.
• Work with internal teams (Finance, IT, Customer Care, Marketing) to resolve operational issues and deliver seamless execution

Analytics & Reporting

• Monitor and report on key metrics such as sales, redemptions, breakage, and channel performance
• Provide insights and recommendations with a focus on optimizing B2B sales and overall growth
• Maintain and update dashboards, trackers, and market/competitor insights

Qualifications

• Bachelor’s degree in Business, Marketing, or related field
• 3–5 years’ experience in sales, partnerships, or account management, ideally in retail, loyalty, or payments
• Strong interest in sales and business development, particularly in the B2B space
• Good communication and presentation skills with ability to engage external clients
• Data-driven mindset with strong Excel/PowerPoint skills; CRM experience is a plus
• Based in Dubai, UAE

Key Competencies

• Commercially driven and target-oriented
• Strong relationship-building and client engagement skills
• Analytical and detail-oriented, with good problem-solving ability
• Proactive, adaptable, and eager to learn
• Strong team player with cross-functional collaboration skills
• Excellent verbal and written communication in English (Arabic is a plus)