Partnership Manager

Department: Sales Department
Reports To: Line Manager
Location: Remote
Contract Type: Contractor
Salary: 450 GBP

Role Purpose

The Partnership Manager is responsible for the overall governance, administration, and optimisation of SolarTech’s partnership function. This includes ensuring partner pipeline integrity, onboarding performance, relationship management, reporting accuracy, and seamless coordination with internal teams and external partners.

Key Responsibilities

1. System Governance & Administration

• Own day-to-day management of the partnership pipeline and partner records.
• Ensure partner roles, permissions, and access controls are enforced.
• Maintain compliance with data protection, GDPR, and internal audit requirements.
• Manage partner assignment logic.
• Oversee partner issue escalation processes with the team.

2. Data Integrity & Hygiene

• Conduct monthly audits with supervisors.
• Ensure all partner data fields are accurate, complete, and aligned with partnership stage governance.
• Prevent duplicates, enforce mandatory fields, and monitor user compliance.
• Administer tracking systems and ensure fairness and transparency.

3. Issue Management & Escalation

• Maintain the Issue Log and resolve or escalate issues systematically.
• Track SLA breaches, late submissions, and workflow failures; escalate per SOP.
• Coordinate with partnership vendors/support to resolve system-level bugs.

4. Reporting & Analytics

• Prepare weekly performance input with the Team Leader for Line Managers.
• Execute monthly performance exports, validate data, and update dashboards.
• Highlight systemic risks, partner health issues, and workflow gaps in reports.

5. Automation & Continuous Improvement

• Monitor and refine partnership automations, including reminders, alerts, trackers, and onboarding workflows.
• Test and deploy new partnership workflows, ensuring minimal downtime.
• Recommend process improvements based on usage trends and audit outcomes.

6. Collaboration & Support

• Support the Sales, Marketing, and Operations teams with partnership queries, training, and compliance.
• Provide pre- and post-audit communication to the team.
• Act as the key liaison between Sales, Marketing, Product, and external partners for partnership-related initiatives.

Job Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven experience in partnership management, business development, account management, or strategic alliances.
• Strong relationship-building, negotiation, and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to identify, develop, and manage partnership opportunities from first contact through activation.
• Experience preparing reports, tracking performance, and working with KPIs.
• Proficiency in Microsoft 365, CRM systems, and reporting tools.

Pay: Up to Rs167,311.00 per month

Application Question(s):

• Please introduce yourself in English using https://vocaroo.com/

The voice note should be a maximum of 2 minutes. Applicants who won't submit their vns will not be considered.

Work Location: Remote