Parts Advisor

JOB OVERVIEW

The Parts Advisor is responsible for ordering and selling a variety of vehicle parts and accessories. This job is responsible to coordinate parts for vehicle service and repair and works closely with the service team to provide excellent customer service to the patrons.

KEY DUTIES AND RESPONSIBILITIES

• Answer phone calls and respond to questions and requests about parts.
• Greet customers in-person and determine what parts they need.
• Coordinate with the service team to ensure parts are available or ordered promptly when needed.
• Track inventory and input items into the company log to ensure accurate inventory counts
• Process payments and returns when necessary.
• Uphold company values throughout business practices and utilize sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

POSITION REQUIREMENTS EDUCATIONAL QUALIFICATION

• Bachelor’s degree or diploma in Mechanical Engineering
• Additional certifications in the same field are advantageous

TECHNICAL COMPETENCIES

• Ability to use computers and computer capabilities for inventory, record keeping, parts information.
• Knowledge around new models and inventory reports.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions etc. Ability to collect data, establish facts and draw valid conclusions.
• Experience working in automotive parts or service preferred.
• Basic understanding of automotive components and systems.
• Ability to pass a background check.

SKILLS / PERSONAL ATTRIBUTES

• Excellent communication skills.
• Sound knowledge of vehicle layout, parts catalogues and computer stock lists.
• Stock control.
• Problem solver.
• Self-starter.
• Ability to create great customer experiences.

WORK EXPERIENCE

• 3 - 5 years of experience in similar field.