Parts Coordinator

Schedule: Monday - Friday 7 am - 3:30 pm

Pay: $18.00 per hour

Job Summary:

Act as a liaison between your direct manager, all company departments, all company managers and manufacturers to effectively order parts, receive and ship parts and ship truck one online orders.

Key Responsibilities:

• Respond promptly, professionally, and courteously to parts-related inquiries from Homemakers employees, manufacturer representatives, and manufacturers.
• Train new team members on the parts process and provide ongoing coaching and support.
• Assist service and other team members with parts knowledge and warranty-related questions.
• Effectively manage time and prioritize tasks to handle sensitive and high-volume workloads.
• Investigate and resolve issues related to incorrect parts received or ordered.
• Process parts orders and coordinate shipping and receiving schedules.
• Oversee inventory management, including cycle counts and aisle organization.
• Maintain and stock parts inventory in an orderly and accessible manner.
• Monitor and follow up on purchase orders and 72-hour acknowledgements to ensure timely processing.
• Review and submit parts invoices for payment.
• Submit technician and parts-related chargebacks as needed.
• Keep work areas and workstations clean and organized.
• Notify appropriate departments or team members when packages arrive and are ready for retrieval.
• Assist in service routing and SOS-outsourcing service technicians out of area.
• Maintain a professional appearance and demeanor, especially in high-pressure situations.
• Adhere to scheduled work hours and be available for overtime as required.
• Foster a positive and cooperative work environment with all Homemakers employees.
• Participate in one-on-one discussions regarding parts ordering and processes with service team members.
• Demonstrate motivation to exceed team expectations and deliver exceptional support.

Qualifications:

• Basic computer skills.
• Excellent interpersonal and communication skills.
• Strong verbal communication and problem-solving skills.
• 1-2 years of retail and/ or customer service experience preferred.

Physical & Environmental Expectations:

• Extended sitting at desk for work on a computer.
• Typing skills of 35 net wpm.
• Strong 10-key/data entry skills.
• Proofreading Skills.
• Ability to lift 50 pounds.
• Attention to detail.
• Will work indoors.
• Non-temperature-controlled warehouse environment.