Parts Executive

Job Purpose

To support parts sales operations by ensuring accurate identification, quotation, invoicing, and timely supply of parts while delivering a high standard of customer service and achieving assigned sales targets

Job Responsibilities

• Ensure individual sales targets are achieved, where applicable

• Understand customer requirements related to parts enquiries

• Accurately and promptly identify parts using the FAST retrieval system or EPC

• Communicate clearly with customers regarding parts availability and pricing

• Prepare quotations based on customer requirements

• Prepare invoices and delivery orders for parts supply as required

• Ensure parts requested by customers are supplied in a timely manner, including follow-up with the warehouse where necessary

• Handle telephone enquiries related to parts and prepare quotations as required Attend CRM calls and manage customer enquiries

• Prepare parts estimates for the workshop when required

• Communicate with customers via phone, WhatsApp, or email regarding parts orders

• Conduct parts requisition analysis to identify lost sales based on quotations and parts requests from the workshop or counter

• Actively participate in sales promotions relevant to the assigned segment

• Recommend improvements to work processes and actively participate in Kaizen initiatives

• Ensure compliance with ISO procedures, AS-DOS, and N-CAM standards

• Maintain accurate and organised sales documentation and records

• Maintain and update the customer database

• Adhere to Nissan Standard Processes when dealing with customers (N-POT)

• Demonstrate strong interpersonal skills and work effectively as part of a team

Educational Qualifications

• Graduate or Diploma in Automobile Engineering

Work Experience

• Minimum of 3 years’ experience in parts sales within the automotive industry

Competencies

• Proficient computer skills and strong communication abilities

• Knowledge of spoken Arabic is an advantage

• Willingness to be posted at any branch in Dubai or the Northern Emirates

Languages

• English (mandatory)

• Arabic (advantage)