Parts Manager

Operate a profitable department and manage items such as inventory control, staffing, and security.

Actively manage various direct reports establishing goals & objectives and managing to same

Ensure proper staffing levels, assist recruiting to hire qualified candidates

Provide continuous training and educational opportunities for Department associates

Ensure fast courteous service consistent with “Company Standards” to all customers.

Research pricing and availability of parts for customers.

Coordinating with service teams ensures parts are always in stock and ready for use

Problem-solving of accounting, manufacturer and customer issues

Make sure that each technician receives the proper parts to ensure the successful repair of the vehicle in a timely manner

Identify and coordinate improvement opportunities regarding special order parts, requisitioning, counter congestion, space, inventory integrity, manufacturer issues, warehouse organization, cycle count program, inventory planning, purchase price variances, E & O disposition, returns management, and inbound telephone responsiveness.

Monitor performance and take action regarding profitability, inventory levels, excess/obsolete parts, levels of service, and overtime.

Supervise and monitor all retail-related activities.

Ensure all core processes are followed in all operational areas front end, back end & expert counter.

Support on-site and off-site events as needed

Ensure a high level of recovery and cleanliness is marinated at all times. All product is well presented, signed & properly displayed.

Attend all company-required meetings.

Additional responsibilities as requested or required.

Experience in warehousing, retail parts sales helpful.

Experience with Inventory Planning and vendor selection helpful.

Ability to speak, read, write and comprehend English

Must have excellent customer service and communication skills, both verbal and written.

Flexibility to cover changing work schedules as needed.

Ability to repeatedly bend, stoop, reach, climb stairs, push and pull.

Ability to lift up to 50 pounds.

Ability to perform essential functions with or without accommodation.

B.S. or M.B.A.