Parts Specialist

Job Summary: Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision.

Main Requirements:

• 2-3 years of experience in Service or in Aftermarket
• Diploma in Engineering with Cummins Technical experience or Bachelor's Degree in Business or similar
• Cummins Product experience or Knowledge/Using Cummins portal (Parts) is preferred
• MS Office or Service software application experience (Quickserve, Movex, SAP, Oracle)
• ISO Qualification or Data Management is preferred
• Proficiency in English is mandatory, additional language will add value

Key Responsibilities:

• Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations. Uses appropriate personal protective equipment.
• Carries out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
• Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to supervisor when needed.
• Maintains a neat and clean appearance in the customer parts area and parts warehouse. Personally leads or guides other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.
• Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner.
• Assists management in mentoring and developing less experienced parts personnel through knowledge transfer, on-the-job training opportunities, or other methods. Participates as a team member on parts department related improvement assignments and projects as needed.
• May lead small, limited portions of improvement activities. Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate. Performs other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.

Qualifications and Competencies:

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holding self and others accountable to meet commitments. Interpersonal savvy - Relating openly and comfortably with diverse groups of people. Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements Values differences - Recognizing the value that different perspectives and cultures bring to an organization