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Parts Specialist

JOB_REQUIREMENTS

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  • Answer parts telephone calls and wait on walk in customers promptly and courteously
  • Assist customers by researching parts from the manufactures parts manual
  • Prepare parts quotes
  • Enter orders in the computer
  • Coordinate setting up new customers in the computer
  • Ensure customer service by suggested sales to meet the total customer needs
  • Assist mechanics with parts diagrams and identifying parts accurately
  • Post parts to work orders from the parts warehouse and service techs
  • Support the mechanics by processing orders in a timely manner
  • Physically pull parts for customers and assist in putting away stock
  • Understand the computer parts system and how parts are affected by various transactions
  • Ensure orders are processed with current pricing, cost and freight
  • Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
  • Ensure customer part requirements are on order if not in stock
  • Other duties as assigned.
  • Must have a basic knowledge of all equipment sold by Heavy Machines
  • Must be able to use all reference manuals
  • Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
  • Excellent customer service skills to include conflict resolution is required
  • Strong computer skills
  • Must be a Team Player
  • Able to assist with special projects as directed by Customer Service Manager
  • High school diploma or GED equivalent
  • Minimum of 2 years experience working in a parts and/or service background
  • Preference given to candidates with a heavy truck parts and service background
  • Forklift experience
  • Valid Drivers License is a plus

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