Parts Specialist

Summary

This role seeks a detailed-orientated individual with a passion for customer service and industry specific knowledge. In this role, the Parts Specialist would provide HVAC parts related service and support to customers and team members both in person and over the phone. The Specialist is also responsible for parts identification, order management, inventory selection and pricing, and receiving and stocking inventory.

Essential Functions

• Maintain records of all sales and customer transactions and ensure compliance to company guidelines.
• Manage and process all purchase orders using order management system to obtain required parts from vendors.
• Administer and maintain records of all special orders, track all warranty parts returned and update order inventory management systems. Manage and process all invoices to include complete reconciliation of all merchandise received against invoice.
• Utilize mechanical knowledge to accurately identify and recommend appropriate parts for customers.
• Maintain inventory levels and ensure accurate stock counts.
• Coordinate with technicians and other departments to ensure timely delivery of parts.
• Maintain a safe and clean work environment by promoting and adhering to all safety rules and regulations.
• Field customer questions and handle any issues that arise.
• Stay current and knowledgeable on all parts and products.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• HVAC Parts knowledge preferred but not required
• Ability to management inventory of current stock, identify the purpose of each part, and coordinate large scale parts returns
• Strong organization skills and attention to detail
• Ability to multi-task in a fast-paced environment
• Proven ability to process high volumes of work with great accuracy
• Excellent written and oral communication skills
• Excellent customer service skills
• Must be able to do frequent lifting of 10-65 lbs
• Must be able to occasionally grasp, kneel and pull
• Must be able to frequently sit and stand