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PASA PLACEMENT COORDINATOR
PASA PLACEMENT COORDINATOR - FULL TIME
(Personal Assistant Services Agency)
(Personal Assistant Services Agency)
The primary focus of this position is to ensure that PASA Clients are matched with a Direct Care Worker who will provide appropriate care and insuring the highest quality of customer service to Clients.
ESSENTIAL DUTIES & RESPONSIBILITIES:
This listing is representative of the duties and responsibilities of the position, but is not to be construed as all inclusive:
- Coordinate client requirements and Direct Care Worker services. Receive referrals by phone from social workers or other agencies for Clients in need of service. Document Clients’ need requirements in file and on computer. Arrange schedule of Direct Care Worker visits to Client residence. Determine which Direct Care Worker is best suited for the Client. Arrange for substitute Direct Care Workers when regularly assigned Direct Care Worker is unavailable. Document any Direct Care Worker change appropriately.
- Market and promote the use of CHEER services through regular phone contacts with clients, perspective clients and caregivers.
- Schedule Direct Care Workers to be available for Client care in a manner that is responsive to client needs and minimizes travel time. Maintain all Direct Care Worker and Client files as necessary.
- Respond to customer service concerns in a courteous, professional and comprehensive manner.
- Supervise timesheets for Direct Care Workers. Prepare and distribute timesheets for the Direct Care Workers. Receive timesheets from the Direct Care Workers. Calculate and verify hours worked. Turn approved timesheets in to Payroll Department.
- Prepare initial documentation regarding Direct Care Workers performance issues as appropriate and prepare annual performance evaluations.
- Compile and prepare reports as required by the Program Director on a daily, weekly, monthly, quarterly, and annual basis.
- Maintain accurate filing system relative to Direct Care Worker and Client information. Document all changes. Document Client records with all required information. Document Direct Care Worker files with all required information including licensing, insurance and contract compliance information. Copy and file all necessary documentation.
- Monitor service levels to help insure compliance with authorized contract levels. Read, interpret, and comply with different State Service Contracts and different types of funding sources for client care.
- Must have a valid driver’s license and proof of insurance.
- Contribute to team effort by performing other related duties as assigned or required.
CONTACTS:
Primary contacts include: PASA Clients / Nurses / Direct Care Workers / Staff / Other Service Agencies
Primary contacts include: PASA Clients / Nurses / Direct Care Workers / Staff / Other Service Agencies
REPORTING: This position reports to the PASA Program Director
PRIMARY WORK LOCATION: Most duties and functions will be performed in an office environment although local travel to other CHEER locations is required to support programs and services as required in those locations.
WORK HOURS: 8:00 AM – 4:30 PM with 30 minute mid-day break.
Extended work hours are periodically required to support programs and activities. Must be able to work occasional evening and weekend hours.
EMPLOYMENT STATUS: Full Time Non-Exempt (40 hrs./week)
BENEFIT ELIGIBILITY: Regular full-time eligibility includes subsidized employee health insurance and a free primary healthcare program. 403(b) Retirement Plan with company match. Paid time off (PTO), based on hours worked and years of service. 11 paid holidays. Optional coverage available: dental, vision, AFLAC insurance, short-term disability insurance, and legal shield insurance at cost.
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